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Outstanding: 47 Ways to Make Your Organization Exceptional »

Book cover image of Outstanding: 47 Ways to Make Your Organization Exceptional by John G. Miller

Authors: John G. Miller
ISBN-13: 9780399156403, ISBN-10: 0399156402
Format: Hardcover
Publisher: Penguin Group (USA)
Date Published: January 2010
Edition: (Non-applicable)

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Author Biography: John G. Miller

John G. Miller, a Cornell University graduate and founder of QBQ, Inc., has worked with hundreds of Fortune 500 companies and governmental and nongovernmental organizations and thousands of individuals to help them make personal accountability a core value—and become outstanding. Miller, who has appeared on national television and radio, is the author of the bestselling QBQ! The Question Behind the Question and Flipping the Switch: Five Keys to Success at Work and in Life. He lives in Denver with his wife, Karen. They have seven children.

Book Synopsis

The bestselling author of QBQ! shows how anyone can use the unlimited potential of accountability to create an outstanding organization. How to be outstanding:

  • Deliver what you promise.
  • Reward the work ethic, not the workaholic.
  • Accept failure as a part of doing business-and learn from it.
  • Choose character over credentials.
  • Embrace humility-it is not humbling; it is empowering. Do people fire companies? You bet they do. But anyone can fireproof their organization with the timely and timeless ideas in Outstanding. Every day outstanding organizations do things that ensure they will retain customers, grow revenues, increase market share, and build their reputations. These successful organi-zations comprise people who hold values and take actions- individually and collectively-that are simple but not always easy or obvious. Informed by Miller's own commitment to the power of per-sonal accountability and enlivened by compelling true stories, Outstanding identifies...

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    Subjects

    Business Books Management & Leadership Organizational Behavior
    Business Books Marketing & Sales Customer Service

     

     

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