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Organizational Crisis Management: The Human Factor » (1st Edition)

Book cover image of Organizational Crisis Management: The Human Factor by Gerald Lewis

Authors: Gerald Lewis
ISBN-13: 9780849339622, ISBN-10: 0849339626
Format: Hardcover
Publisher: Taylor & Francis, Inc.
Date Published: March 2006
Edition: 1st Edition

Author Biography: Gerald Lewis

Book Synopsis

Organizational Crisis Management: The Human Factor offers theoretical background and practical strategies for responding to workplace crises. Responding to a paradigm that focuses on the operational aspects of continuity to the detriment of human factors, this volume provides a comprehensive understanding of the unavoidable yet often complex reactions of workforces to a wide array of organizational disruptions.

Based upon the author's vast experience in the field, this book is a "nuts and bolts" resource that you can immediately apply to a wide range of organizational environments. Following an analysis of the workplace as a social milieu, this text offers a methodology for assessing the impact of various crises, and examines pre-incident mitigation planning. It explores the psychological reactions of individuals and groups who have experienced crises, investigates the impact of the workplace displacement, and examines pre- and post-transition strategies.

The book looks at the legal and security aspects of workplace disruption, and details the specific services, programs, and interventions that should be in place prior to any event. It concludes by providing guidelines for working with the media, emergency management agencies, and behavioral health services.

1	Understanding the Work Organization as a Social Milieu	1
	Technology: Our Love/Hate Relationship	3
	From Worker to Employee	4
	The History of Management	4
	Organizational Culture	6
	Lord of the Flies: A Case Example of a Traumatized Culture	9
	Motivation and Morale	10
	Maslow at Work	12
	Passive and Active Trauma	16
	Workplace Toxicity	17
	Premorbid Conditions	20
	References	21
2	The Relationship between Organizational Culture and Organizational Crisis Management (OCM)	23
	Definitions of Business Disruption Incidents	26
	References	30
3	Incident Assessment: Proactive versus Reactive Measures	31
	Man-Made I (Single Perpetrator)	32
	Man-Made II (Organized Group)	33
	Organizational Transition	34
Factor 1	Locus of Impact	40
	Part of Building	41
	Total Facility	41
	Local/Regional Area	42
Factor 2	Timing	43
	Suddenness versus Warning	43
Factor 3	Duration	43
	Ongoing versus Contained	43
Factor 4	Impact on Operations	44
Factors 5 through 9	Damage and Injury	44
Factor 5	Damage to Premises	45
Factor 6	Damage to Reputation	45
Factor 7	Injury and Death to Personnel	45
Factor 8	Personal Property	45
Factor 9	Impact on and Damage to Social Structure	46
Factor 10	Concurrent Stressors	46
	The Human Impact Assessment Tool (HIAT)	47
	Points of Discussion	47
	Shooting Incident with Three Dead and Four Wounded	49
	Points of Discussion	51
	Power Outage	51
	Points of Discussion	53
	Major Hurricane	53
	Points of Discussion	55
	References	55
4	Reactions to Crises, Traumas, Disasters, Catastrophes	57
	Stress	57
	Beyond Stress	59
	Depression	60
	Anxiety and Panic Disorders	61
	Post-Traumatic Stress Disorder (PTSD)	62
	"PTSD for Dummies"	71
	Substance Abuse	73
	Family Reactions	74
	Critical Incident Stress	74
	References	75
5	The Lifespan of a Crisis, Trauma, Disaster, Catastrophe	77
	Survival Phase (0 to 72 hours)	78
	Support	79
	Adjustment	79
	Resolution	81
	Re(dis)covery	81
	Groups of People Can Go through Stages and Phases	83
	References	84
6	The Five "Rs"	85
Contingency 1	Short-Term Release and Return	85
	Comprehensive Evacuation Plan	86
Contingency 2	Release and Short-Term Relocation (e.g., power outage, weather, etc.)	86
	The Need for Instant Communication	87
Contingency 3	Short-Term Relocation or Reassignment to Alternative Work Site (e.g., fire, flood, etc.)	87
Contingency 4	Long-Term Reassignment or Non-Return (e.g., major incident, facility closing, etc.)	88
Contingency 5	Retaining at Work	89
	Real-Life Learning	91
7	Legal and Litigation Aspects of Crises, Traumas, and Workplace Disruptions	93
	Overview of Violence and Hostility in the Workplace	97
	The Cost of Workplace Violence	100
	"Preventing?" Workplace Violence	102
	Displaced Domestic Violence	104
	A Comprehensive Job Description	105
	References	109
8	Key Roles Within and Outside the Organization	111
	The SAFE-T Team	111
	Management and Leadership	112
	Key Points	115
	Investigations and Passive Trauma	115
	To Policize... or Not to Policize... That Is the Question	116
	Saying You Are Sorry Is Acknowledging Suffering... Not Guilt	116
	References	118
9	Employee Services and Programs	119
	Pre-incident Planning	119
	Policies, Protocols, and Plans	119
	Employee Data	120
	Emergency Wallet Cards	121
	Family Crisis Plans (FCPs)	122
	Supervisory Training and Employee Education	122
	Evacuation Drills	123
	Employee Services and Interventions	124
	Comprehensive Employee Assistance Program (EAP)	124
	Be Sure That Your EAP Is a Right Fit for Your Company	125
	Information Is the Lifeblood during a Crisis	126
	Media Management	128
	Crisis Intervention	130
	Group Psychological Debriefings	131
	Historical Event Reconstruction Debriefing (HERD)	131
	Psychological Debriefings	131
	Family Services	138
	On-Site Wellness and Stress Management Programs	142
	External Resources and Alternative Health Services	143
	Employee Feedback	143
	Administrative Visibility	144
	Keep Your Head above Water (I Mean "de Nile") Take the Time	144
	The Utilization of Consultants	145
	References	148
	Appendices
A	Workbook	149
	Organizational Culture Assessment	150
	Human Factor Impact	159
	Brief Business Impact Analysis	165
B	Assessment of Organization and Organizational Continuity Plan	167
1	Assess Your Organization's Continuity Planning Committee	167
2	Assess Your Workplace Culture	169
3	Assessment of Pre-impact Preparedness	172
4	Brief Business Impact Analysis	174
5	Human Factor Assessment	174
6	Interventions	177
	Index	179

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Organizational Crisis Management: The Human Factor » (1st Edition)

Author Biography: Gerald Lewis

Book Synopsis

Table of Contents

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