Authors: David Mayle (Editor), Alison Bettley (Editor), Tarek Tantoush
ISBN-13: 9781412919036, ISBN-10: 1412919037
Format: Paperback
Publisher: SAGE Publications
Date Published: October 2005
Edition: (Non-applicable)
'This reader is an outstanding piece of work. It captures the essence of operations management by providing an interesting and sometimes provoking set of readings. It also provides an excellent review of the topic. Its approach to operations management is both topical and comprehensive. The editors have done an outstanding job of including many of the significant recent developments in the area, particularly in the technology and operations strategy areas' - Nigel Slack, Professor of Operations Strategy, Warwick University
Introduction | 1 | |
Theme 1 | Operations as strategy | 5 |
1 | Introduction to theme 1 : operations as strategy | 7 |
2 | Operations-based strategy | 10 |
3 | Resource-based competition and the new operations strategy | 24 |
4 | Stakeholder capitalism and the value chain | 35 |
5 | Managing the transition from products to services | 48 |
6 | In defense of strategy as design | 58 |
Theme 2 | Approaches and techniques | 77 |
7 | Introduction to theme 2 : approaches and techniques | 79 |
8 | Leveraging management improvement techniques | 82 |
9 | A critical examination of the business process reengineering phenomenon | 94 |
10 | Best practice in business excellence | 107 |
11 | The fallacy of universal best practices | 123 |
Theme 3 | The role of technology | 131 |
12 | Introduction to theme 3 : the role of technology | 133 |
13 | Technology, the technology complex and the paradox of technological determinism | 136 |
14 | IT-enabled business transformation : from automation to business scope redefinition | 145 |
15 | Technology and strategic advantage | 164 |
16 | Technology infusion in service encounters | 178 |
17 | Integrating environmental issues into the mainstream : an agenda for research in operations management | 193 |
Theme 4 | Human issues | 219 |
18 | Introduction to theme 4 : human issues | 221 |
19 | Seven practices of successful organizations | 224 |
20 | A framework for linking culture and improvement initiatives in organizations | 244 |
21 | Empowering service employees | 259 |
22 | Client co-production in knowledge-intensive business services | 273 |
Reflections, implications and propositions | 297 |