Operations Management »

John Bicheno is Reader in Operations Management at the University of Buckingham.

Bryan B. R. Elliott is Senior Lecturer in Operations Management at Bolton Business School, Bolton Institute of Higher Education.

Operations Management is concerned with the management of people and the customer processes and involves the study of the design, planning and control of these processes.

Booknews

An introduction to operations management in both the manufacturing and service sectors of business, for undergraduate business students. Contains nine units on product planning and positioning, process design, demand and supply, project management, quality management, productivity methods and measurements, scheduling and capacity, and time-based operations. Each unit contains objectives and activities. Many activities relate to journal articles and other materials included in a resource section. No index. Annotation c. by Book News, Inc., Portland, Or.