Authors: Andrew Greasley
ISBN-13: 9780470997611, ISBN-10: 0470997613
Format: Paperback
Publisher: Wiley, John & Sons, Incorporated
Date Published: April 2009
Edition: 2nd Edition
Andrew Greasley is a lecturer at the Aston Business School, Aston University, Birmingham, UK. He lectures in Operations Management and is a member of the Technology and Operations Management research group at Aston. He is author of Simulation Modelling for Business published by Ashgate Ltd and is co-author of Business Information Systems: Technology, Development and Management for the E-business published by Pearson Education Ltd. His research interest is in the area of simulation modelling. He has over 50 publications, including papers in journals such as the International Journal of Operations and Production Management, Journal of the Operational Research Society, Simulation, Technovation and Business Process Management Journal. He has undertaken a number of teaching and consultancy projects in the area of simulation in the UK, Europe and Africa.
Operations management deals with the management of the creation of goods and the delivery of services to the customer. It plays an essential role in the success of any organization. In this book, Andrew Greasley provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.
Operations Management, Second Edition covers the main areas of operations strategy, the design of the operations system and the management of operations over time. Yet, its concise nature of the text means students are not overwhelmed by the amount of material presented. This new edition also features:
New content in such areas such as the quality gap model, enterprise systems and business process management.
All lecturers can access supporting resources on the companion website at www.wileyeurope.com/college/greasleyincluding an Instructor’s Manual with suggested solutions for all case study questions and end of chapter exercises, a Test Bank and PowerPoint slides for each chapter. Students will find multiple-choice test quizzes, web-links and an online glossary.
Operations Management is essential reading for all students studying operations management, whether on undergraduate, postgraduate or continuing professional development courses.
1 | Introduction | 4 |
2 | Operations strategy | 24 |
3 | Process types | 60 |
4 | Layout design | 72 |
5 | Facility design and location | 93 |
6 | Process technology | 115 |
7 | Product and service design | 135 |
8 | Process design | 160 |
9 | Job and work design | 185 |
10 | Planning and control | 212 |
11 | Capacity management | 233 |
12 | Inventory management | 272 |
13 | Lean operations and JIT | 297 |
14 | Enterprise resource planning | 318 |
15 | Supply chain management | 337 |
16 | Project management | 366 |
17 | Quality | 394 |
18 | Improvement | 431 |