Authors: Nigel Slack, Stuart Chambers, Robert Johnston
ISBN-13: 9780273730460, ISBN-10: 0273730460
Format: Paperback
Publisher: Prentice Hall
Date Published: July 2010
Edition: 6th Edition
Editor in Chief
Cary L. Cooper is based at Lancaster University as Professor of Organizational Psychology. He is the author of over 80 books, is past editor of the Journal of Organizational Behavior, and Founding President of the British Academy of Management.
Advisory Editors
Chris Argyris is James Bryant Conant Professor of Education and Organizational Behavior at Harvard Business School.
William Haynes Starbuck is Professor of Management and Organizational Behavior at the Stern School of Business, New York University.
Volume Editors
Nigel Slack is the Royal Academy of Engineering Professor of Service and Support Management at Cambridge University and Professor of Operations Strategy at Warwick Business School. He is the author of many publications in the Operations Management area, including the market leading text, Operations Management (Fourth Edition, 2004) with Stuart Chambers and Robert Johnston, which has been translated into several languages.
Michael Lewis is Professor of Operations and Supply Management at Bath University. He has published widely in the Operations Management and Strategy areas, including the four-volume series of edited papers Operations Management: Critical Perspectives
(2003).
Now in its 6th edition, Operations Management is written for a wide range of students following a course at undergraduate, postgraduate and other professional qualifications.
Preface | ||
Guided tour of the book | ||
Guided tour of the student resources on the companion website | ||
How to use the book | ||
About the authors | ||
Acknowledgements | ||
Pt. 1 | Introduction | 2 |
Ch. 1 | Operations management | 4 |
Ch. 2 | The strategic role and objectives of operations | 37 |
Ch. 3 | Operations strategy | 64 |
Pt. 2 | Design | 92 |
Ch. 4 | Process design | 94 |
Ch. 5 | The design of products and services | 127 |
Ch. 6 | Supply network design | 161 |
Ch. 7 | Layout and flow | 203 |
Ch. 8 | Process technology | 244 |
Ch. 9 | Job design and work organization | 282 |
Pt. 3 | Planning and control | 320 |
Ch. 10 | The nature of planning and control | 322 |
Ch. 11 | Capacity planning and control | 357 |
Ch. 12 | Inventory planning and control | 404 |
Ch. 13 | Supply chain planning and control | 443 |
Ch. 14 | Enterprise resource planning (ERP) | 481 |
Ch. 15 | Lean operations and JIT | 517 |
Ch. 16 | Project planning and control | 551 |
Ch. 17 | Quality planning and control | 591 |
Pt. 4 | Improvement | 636 |
Ch. 18 | Operations improvement | 638 |
Ch. 19 | Failure prevention and recovery | 678 |
Ch. 20 | Managing improvement - the TQM approach | 717 |
Pt. 5 | The operations challenge | 748 |
Ch. 21 | The operations challenge | 750 |
Glossary | 770 | |
Index | 781 |