No Excuses: A Business Process Approach to Managing Operational Risk » (New Edition)

Dennis I. Dickstein has over thirty years of experience in risk management and business process. He installed a control framework to manage operational risk for the U.S. arm of a global financial services firm, where he also developed and currently manages a new framework for privacy and data protection. Before then, he held several operating and planning positions in business and government.

Robert H. Flast is a Management Consulting Partner with CSC. He has over thirty years of information technology and general management experience in major corporations and specializes in the area of business and IT strategy and services alignment. He is the author or coauthor of seven books on technology.

No Excuses: A Business Process Approach to Managing Operational Risk

Corporate culture has come a long way over the past several years. Risk is a word that is used more frequently and in more places in companies today than ever before; as well, the term "operational risk," perhaps not heard at all ten years ago, is overwhelmingly used in companies today.

The first book of its kind to recognize that integrating business process management with operational risk management can dramatically increase an organization's optimal business performance, No Excuses is a practical how-to guide, presenting step-by-step lessons and checklists to help identify and mitigate operational risks in an organization. Written by Dennis Dickstein and Robert Flast—an operational risk manager and a business consultant—this timely book capitalizes on the authors' expertise in these areas, and offers authoritative guidance on:

• How operational risk affects the bottom line, shareholder value, reputation, and even survival

• The importance of having an inventory of key business processes with documented controls and designated senior managers responsible

• The importance of having a technology inventory with procedures and controls over application integrity, access, and data

• How to organize an operational risk management group in a business

• The relationship an operational risk management group should have with corporate management and other control areas, such as compliance, finance, and internal audit

This definitive guide to operational risk presents the concepts, the framework, and the tools—none requiring substantial investment—to help organizations successfully manage and mitigate operational risk within their businesses and reveals how best to embed these tools and techniques as a long-term solution. Packed with guidance on applying this framework to technology, outsourcing, offshoring, risk organization design, and governance, No Excuses: A Business Process Approach to Managing Operational Risk makes it clear that operational risk is a real-world matter for every business—NO EXCUSES.

Ch. 1 Surviving a Series of Unfortunate Events

Ch. 2 What is Operational Risk

Ch. 3 What is Business Process Management

Ch. 4 Integrating Process and Risk Frameworks: Prologue

Ch. 5 Aligning Risk Appetite with Business Goals

Ch. 6 Determining Potential Risk of Business Processes

Ch. 7 Monitoring Process and Risk

Ch. 8 Active Risk and Process Management

Ch. 9 Integrating Process and Risk Frameworks: Epilogue

Ch. 10 Role of Technology

Ch. 11 Role of Outsourcing and Offshoring

Ch. 12 Role of Organizations

Ch. 13 Role of Corporate Governance

Ch. 14 Changing Corporate Culture

Ch. 15 Preventing Another Series of Unfortunate Events

Index