Authors: Alexander Hiam
ISBN-13: 9780814473979, ISBN-10: 0814473970
Format: Paperback
Publisher: AMACOM
Date Published: October 2002
Edition: (Non-applicable)
Hiam (the principal of a management consulting firm) offers advice on how business managers can encourage employee performance that relies on the tools and techniques he uses in his own consulting business. Chapters cover motivational communication, providing challenging opportunities, using feedback to motivate, transforming negative attitudes, appealing to individual motives, and using recognition and rewards. Annotation c. Book News, Inc.,Portland, OR
...is a worthwhile read for any executive interested in getting more from her workforce.
Introduction | ||
1 | The Quest for Star Performers | 1 |
2 | Creating a Positive Performance Environment | 18 |
3 | Rethinking Management Communications | 35 |
4 | Using Motivational Communication Techniques | 49 |
5 | Tackling the Feelings That Drive Performance | 65 |
6 | Providing Challenging Opportunities | 87 |
7 | Using Feedback to Motivate | 114 |
8 | Eliminating Contaminants | 139 |
9 | Transforming Negative Attitudes | 158 |
10 | Appealing to Individual Motives | 184 |
11 | Using Recognition and Rewards | 209 |
App. A | Measuring and Tracking Job Motivation Levels | 233 |
App. B: Learning Goals for Each Chapter | 251 | |
App. C: The Incentive Profile | 259 | |
Index | 269 |