Mediation Field Guide Resolving Conflict » (1st Edition)

BARBARA ASHLEY PHILLIPS served as Assistant United States Attorney in federal district court, Oregon, before becoming a mediator. In over twenty years of mediation practice, she has resolved complex, multi-party disputes and a wide range of sensitive issues, including cases of sexual harassment, discrimination, wrongful termination, partnership disputes, and environmental issues, in such fields as construction, computers, insurance, medicine, securities, real estate, and aviation. She offers training in the U.S. and Canada through American West Institute for Conflict Resolution and the North American Institute for Conflict Resolution. She can be contacted at www.mediate.com/baphillips.

Professional mediator Phillips presents and argument for the use of mediation in business settings. She criticizes litigation as an unnecessarily confrontational way to attempt to settle disputes and describes how mediation can lead to both parties feeling satisfied with outcomes. After describing the broad processes of mediation, she discusses how to choose a good mediator and looks at the role of mediation in a variety of arenas, including sexual harassment cases, union contract negotiations, and conflicts between government and civil society.

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