Matching Supply with Demand: An Introduction to Operations Management: An Introduction to Operations Management » (2nd Edition)

MATCHING SUPPLY WITH DEMAND by Cachon and Terwiesch is the most authoritative, cutting-edge book for operations management MBAs. The book demands rigorous analysis on the part of students without requiring consistent use of sophisticated mathematical modeling to perform it. When the use of quantitative tools or formal modeling is indicated, it is only to perform the necessary analysis needed to inform and support a practical business solution.

Ch. 1 Introduction 1

Ch. 2 The Process View of the Organization 10

Ch. 3 Understanding the Supply Process: Evaluating Process Capacity 32

Ch. 4 Estimating and Reducing Labor Costs 56

Ch. 5 The Link between Operations and Finance 80

Ch. 6 Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model 97

Ch. 7 Variability and Its Impact on Process Performance: Waiting Time Problems 124

Ch. 8 The Impact of Variability on Process Performance: Throughput Losses 163

Ch. 9 Quality Management, Statistical Process Control, and Six-Sigma Capability 178

Ch. 10 Lean Operations and the Toyota Production System 202

Ch. 11 Betting on Uncertain Demand: The Newsvendor Model 220

Ch. 12 Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity 256

Ch. 13 Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model 283

Ch. 14 Risk-Pooling Strategies to Reduce and Hedge Uncertainty 321

Ch. 15 Revenue Management with Capacity Controls 357

Ch. 16 Supply Chain Coordination 377

App. A Statistics Tutorial 406

App. B Tables 415

App. C Evaluation of the Loss Function 427

App. D Equations and Approximations 430

App. E Solutions to Selected Practice Problems 437

Glossary 462

References 471

Index of Key "How to" Exhibits 474

Summary of Key Notation and Equations 475

Index 479