Authors: Vincent Pelote, Lynne Route
ISBN-13: 9780763738808, ISBN-10: 0763738808
Format: Paperback
Publisher: Jones & Barlett Learning
Date Published: April 2007
Edition: 1st Edition
Book Synopsis
Masterpieces In Health Care Leadership: Cases And Analysis For Best Practices Is A Series Of Case Studies That Describes In Detail The Overview And Framework For Understanding The Role And Impact Of Healthcare Leaders, Vis-À-Vis The Concepts And Tools Already Presented In The Companion Workbook By The Same Authors: Health Care Leadership: Practical Tools Workbook. Each Case Study Will Also Feature In-Depth Leadership Profiles (Emotional Intelligence, Social Motive, Leadership Style, And Personality Type) And Practical Analysis Of The Organizational Structures And Specific Philosophies Behind The Specific Topics. The Case Studies Represent The Nation’S “Who’S Who” Of Top Leaders And Insight Into How They Achieved This Status. Geared Towards A Very Broad Cross Section Of Senior Leaders, These Case Studies Will Also Focus On The Successful Healthcare Systems That Currently Produce High Employee Satisfaction, Patient-Centered Environments, Pro-Active Compliance, And Extraordinary Clinical Outcomes. This Book Will Inspire Both Clinical And Non-Clinical Executives To Think Critically About Their Current Organizational Structures And Demonstrate How To Use The Tools To Diagnose, Analyze, Design, And Implement Successful Organizational Structures.
Doody Review Services
Reviewer:Patricia Kelly, EdD, PA-C(Nova Southeastern University)
Description:The authors' intent was to expose thoughtful readers and students of healthcare leadership to the stories of individuals involved with "exemplary healthcare organizations." These are not case studies per se, but purely narrative accounts containing considerable personal opinion and value statements.
Purpose:The ultimate goal of the authors, in their own words, was to explore these questions: How can we help others? How can we have an impact in healthcare? They sought answers in the personal recollections and stories of leaders at various levels of successful healthcare organizations. The authors describe this as a book of "power...powerful actions that positively impact others..." and a book about leadership. Although the many anecdotes and recollections certainly would be helpful to the thoughtful reader, the book lacks coherence and focus in the approach to this goal.
Audience:The book is written largely by independent consultants, for healthcare leaders and potential leaders. It clearly springs from an organizational coaching and personal development perspective rather than an academic research or learning perspective. The authors have broad experience in organizational consulting and less recent experience in the leadership of healthcare organizations.
Features:One of the book's more interesting points is its interpretation of leaders and leadership. Narratives from employees ranging from environmental service workers to physician CEOs are presented, emphasizing the many faces of healthcare organizations. The use of this type of diverse, storytelling format is quite innovative. However, it does make it difficult for readers to clearly sort out "key leadership behaviors," one of the main missions of the authors.
Assessment:The authors themselves, at the editing stage, felt that they were left with "a collection of stories and statements that had no particular rhyme or reason," and therefore created topic headings to guide the reader. This was less useful than likely intended. This is an interesting compilation of narrative, with less than compelling underpinnings of academic research and assessment.
Table of Contents
Introduction xi
Foreword xiii
Preface xvii
Acknowledgments xxi
Background 1
Masterpieces in Healthcare Leadership 1
Exemplars 1
Identifying Masterpiece Organizations 3
Inviting Contributors 3
Determining Participants and Interview Subjects 4
Designing the Research Methods 5
Masterpiece Summit 6
Research Methods 9
Healthcare Causal Flow Leadership Model 9
Behavioral Competencies 10
Data Collection 12
Interviews 12
Healthcare Leadership Inventory 15
Healthcare Climate Survey 17
Data Analysis 19
Behavioral Event Interviews Analysis 19
BEI Conclusion 1 20
BEl Conclusion 2 21
BEI Conclusion 3 21
BEI Conclusion 4 21
BEI Conclusion 5 22
Leadership Style Analysis 22
Dominant Leadership Styles 23
Backup Leadership Styles 23
Seldom-Used Leadership styles 24
Climate Survey Analysis 24
Conclusions 26
How to Read The Stories 29
Story Selection 29
The Focus Area 30
The Voices 31
The Pilot 33
Clinton Hospital 34
Work-Life Balance 34
Patients First 35
Underlying Needs of Patients 37
Follow-Up Telephone Calls 40
Family 42
Employee Selection 43
Orientation Welcome 44
Leadership Sets the Tone 46
Coaching and Being Coached 49
Teamwork 51
Rewards and Recognition 53
Extending to Community 54
Above and Beyond 56
Warm Blanket 58
Editor Commentary 60
The Listening Business 63
Fairview Hospital: A Cleveland Clinic Hospital 63
People First 63
Believing in People 64
Extended Family 66
Being Present 68
Leadership Sets the Tone 69
Best in Nation 70
Touching Lives and Hearts 75
Ministry of Caring 77
Accountability 79
Voices of the Patients 80
Heart and Soul of Housekeeping 81
Editor Commentary 84
A Culture of Coaching and Developing Others 87
Geisinger Health System 87
Role Model 87
House Calls 89
Patients First 91
Shared Vision 94
Integrated Team Approach 96
Believing in People 99
Peak Experiences 100
Developing Others 104
Coaching and Being Coached 106
Loyalty to the Patient 107
Service Hero Stories 109
Work Family 110
Editor Commentary 112
The Power of Storytelling 115
Mountain States Health Alliance 115
The Power of Storytelling 115
Connecting with Patients 119
Patients Supporting Each Other 121
Patients First 122
New Employees 124
Doing it Better 125
Soul Stories 126
The Unexpected 128
Believing in People 130
Work Family 133
Seizing the Moment 135
Coaching and Being Coached 136
Going Out of the Way 139
Editor Commentary 140
Lead or Get Out of the Way 143
The Cathedral Foundation 143
The Future of Aging 143
The Nonmission 144
Partnerships 145
Seizing the Defining Moment 146
Constancy of Purpose 148
Engaging Staff 149
The Right Fit 151
Get it Done 153
Positive Focus 155
Believing in People 156
The Unexpected 158
Respecting Diversity 161
Elder Angels 163
Near as Home 165
Editor Commentary 168
Establishing Trust Through Consistency 171
Greenwich Hospital: A Member of the Yale New Haven Health System 171
Service Journey 171
The Essence of Leadership 174
The Patient First 177
Developing People 180
First-Class Service 184
Employee Initiative and Engagement 186
Defining Moments 188
Believing in People 191
Editor Commentary 194
Connecting to a Vision 197
Sharp Healthcare 197
Communicating the Vision 197
Leadership Sets the Tone 199
The Right Fit 200
Five-Star Journey 203
Coaching and Being Coached 207
Believing in People 208
Work Family 210
Thanking Patients 211
Spirit of Caring 212
Editor Commentary 215
Meritocracy 219
Brigham and Women's Hospital, Member of Partners HealthCare System 219
Becoming a Doctor 219
Selection 225
Meritocracy 227
Fierce Loyalty 230
Enduring Relationships 230
Dedication to Patients 232
Blame-Free Culture 236
Traditions 238
Nurturing Others 241
Editor Commentary 244
Thinking Strategically 247
Robert Wood Johnson University Hamilton 247
Leadership Sets the Tone 247
Strategic Thinking 250
Doing it Better 253
Managing Up 254
Believing in People 256
Coaching and Being Coached 261
Acting Independently 263
New Employees 265
Engaging Staff 267
Healthy Community 269
Shapedown 272
Patients First 274
Editor Commentary 275
Thematic Summary 277
High Patient Satisfaction 277
Patient Comments 277
Favorable Healthcare Climate 278
Employee Comments 278
Supporting Artifacts 279
Definition 279
Function 281
Examples 281
Successful Leadership 282
References 285
Editor and Contributing Editor Bios 289
Contributor Bios 293
Index 297
Subjects