Managing Workplace Negativity » (1st Edition)

Gary S. Topchik (Los Angeles, CA) is the managing partner of SilverStar Enterprises Inc., a consulting firm specializing in management development, organizational change, team building, and executive coaching.

The symptoms: increased customer complaints, high turnover, low quality of work, increased absences, loss of morale and motivation, lack of creativity and innovation, loss of loyalty to the organization. The diagnosis: workplace negativity. The cure: Managing Workplace Negativity . Workplace negativity may seem like an intangible problem—but it has very tangible consequences for the companies it afflicts. In fact, the Bureau of Labor Statistics estimates that U.S. companies lose $3 billion a year to the effects of negative attitudes and behaviors at work.

Managing Workplace Negativity gives managers, team leaders, trainers, and other human resources professionals much-needed help in treating the negativity bug. It will help readers:

"1. What Is Workplace Negativity? What Are Its Causes? How Does It Show Itself?

Part I: Individual and Team Negativity

2. The Cast of Negativists

3. 30 Quick Fixes for Overcoming Individual or Team Negativity

4. Dealing with Pervasive Individual or Team Negativity

Part II: Department and Organizational Negativity

5. A Negativity Assessment

6. Reducing Resistance to Change

7. Dealing with Loss of Trust and Loyalty

8. Turning a Negative Culture into a Positive One

Part III: The Three Powers of a Positive Attitude

9. How to Inoculate Yourself and Your Organization from the Negativity Virus"