Managing Across Cultures: The 7 Keys to Doing Business with a Global Mindset »

Charlene Marmer Solomon is executive

vice president of RW3, an organization that

designs and creates online cultural learning

tools. Through its CultureWizard Web sites

and blended learning programs, RW3 provides

online cultural training facilities for

dozens of the world’s leading global organizations.

Michael S. Schell is CEO and president of

RW3. He has founded and successfully managed

several global businesses, including

Windham International, the first integrated

global mobility and intercultural training organization,

and has been a pioneer in developing

intercultural training models.
Solomon

and Schell are also the authors of Capitalizing

on the Global Workforce (McGraw-Hill).

Effective management techniques

that cross all cultural boundaries

Managing Across Cultures examines seven behaviors common to all cultures and explains

how to pinpoint and interpret actions that might initially seem out of step with your way

of thinking and operating.

Business guides that take a situational approach just don’t cut it anymore. You need to do

more than learn the specific gestures of other cultures. You need a global mindset. You

need to strategize. You need Managing Across Cultures.

“This book provides a practical framework to help you understand and negotiate the

challenges of culture—I have used it with managers and MBA students alike!”

—Hans Brechbühl, Executive Director, Center for Digital Strategies and Adjunct Associate

Professor of Business, Tuck School of Business, Dartmouth College

“Cultural skill is a core competency for today’s business leaders, and as pointed out

in Managing Across Cultures it’s a learnable one. As a business learning professional,

I strongly recommend reading this practical and valuable book.”

—Nancy L. Brennock, Director of Textron University, Textron Inc.

“Managing Across Cultures is a must-read for anyone going to or thinking about

going to work in another country.”

—Andrew Walker, Head of Global Mobility, Thomson Reuters

“Managing Across Cultures is an engaging and comprehensive resource for anyone

who works—or will be working—across cultures. It is an excellent guide to help navigate

the complexities of working in the global marketplace.”

—Paula Caligiuri, Ph.D., Professor, Human Resource Management and

Director, Center for Human Resource Strategy at Rutgers University

Charlene Marmer Solomon is executive

vice president of RW3, an organization that

designs and creates online cultural learning

tools. Through its CultureWizard Web sites

and blended learning programs, RW3 provides

online cultural training facilities for

dozens of the world’s leading global organizations.

Michael S. Schell is CEO and president of

RW3. He has founded and successfully managed

several global businesses, including

Windham International, the first integrated

global mobility and intercultural training organization,

and has been a pioneer in developing

intercultural training models.
Solomon

and Schell are also the authors of Capitalizing

on the Global Workforce (McGraw-Hill).

Preface xv

Part I Introduction

Chapter 1 How We Got Here 3

Chapter 2 Deal or Debacle-DaimlerChrysler and Lessons from the Big Guys 23

Part II Culture Basics: How Culture and a Global Mindset Work

Chapter 3 What Is Culture and What Is Personal Style? 43

Part III The Seven Keys to Managing Across Cultures

Chapter 4 Hierarchy and Egalitarianism 71

Chapter 5 Group Focus 93

Chapter 6 Relationships 111

Chapter 7 Communication Styles 137

Chapter 8 Time Orientation 163

Chapter 9 Change Tolerance 183

Chapter 10 Motivation/Work-Life Balance 201

Part IV Doing Business with a Global Mindset

Chapter 11 Creating a Global Mindset in Business 217

Chapter 12 Creating Effective Global Teams and Working with Diverse Colleagues 239

Chapter 13 Effective Leadership: Managing Talent Across Cultures-Hiring, Training and Retaining 273

Chapter 14 Women Crossing Cultures 297

Chapter 15 Creating Cultural Competence: The International Assignee Experience 313

Further Reading and Additional Resources 331

Index 339