Management Mess-Ups: 57 Pitfalls You Can Avoid (and Stories of Those Who Didn't) » (REVISED)

Can you imagine losing a two-million-dollar customer over sixty cents?

It happened! According to a story reported by USA Today, a bank teller refused to validate a customer's parking ticket because he failed to execute a "transaction" (deposits are transactions, withdrawals are evidently not). Even the branch manager firmly upheld this policy. The next day, the frustrated customer closed his account-a little over $2,000,000 worth. The root of the problem wasn't this company's blind adherence to policy, but management's inability to empower employees to use their own good judgment and intuition.

Management Mess-Ups examines a variety of mistakes managers commit daily that stifle productivity, squelch opportunity and generally irritate employees-mistakes not big enough to grab headlines, but significant enough to undermine the efficiency and success of their departments and organizations. By reading of the management mess-ups of others, you can avoid these common stumbling blocks to success and become a manager with a true winning edge.

A bestseller for nearly seven years, Management Mess-Ups has been revised to reflect current issues challenging today's managers. Gleaned from the author's ongoing work with organizations of all sizes and types, some of the new mess-ups include:
Failure to hold mediocre performers accountable
Failure to understand that all managers are growth leaders
Failure to teach employees to contend for their ideas
Management Mess-Ups is a book that should be read and reread, then placed in a handy spot for future reference.

About the Author:
Mark Eppler (Milford, Ohio) is a professional speaker and seminar leader specializing in leadership and management issues. His clients include P&G, GE, 3M, the IRS, and the E.W. Scripps Company, as well as state and national associations. An award-winning adjunct lecturer at Indiana University, Mark also has over 20 years of experience at the executive level as a practicing manager and leader.