Authors: Kevin Roberts, A. G. Lafley
ISBN-13: 9781576872703, ISBN-10: 157687270X
Format: Hardcover
Publisher: powerHouse Books
Date Published: September 2005
Edition: New Revised
Designers from across the Saatchi & Saatchi network featured in the book include Kevin Finn (Sydney), Hamish McArthur (New York), Nick Darke (London), Kane McPherson and Lorenz Perry (Auckland), Jason Romeyko (Moscow), Bridget De Socio (New York), Tim Quest and Scott Silvey (London), Pete White (Fahrenheit 212), Sean Womack (Saatchi & Saatchi X), Polly Chu (Guangzhou), Alex Normanton (London), Jim Salter (London), Tom Eslinger (Los Angeles), Hiro Ito (Tokyo), and Ji Lee (New York).
Tom Peters, one of the most influential business thinkers of all time, described the first edition of Lovemarks: the future beyond brands as brilliant. He also announced it as the Best Business Book published in the first five years of this century. Now translated into fourteen languages, with more than 150,000 copies in print, Lovemarks is back in a revised edition featuring a new chapter on the peculiarly human experience of shopping.
The new chapter, Diamonds in the Mine, is an insightful collection of ideas for owners of small stores and operators of superstores, for producers and consumers. So forget making lists! Shopping, says Kevin Roberts, is an emotional event. With this as a starting point, he looks at the history of shopping and how it has changed so dramatically over the last ten years. Using the Lovemark elements of Mystery, Sensuality, and Intimacy, Roberts delves into the secrets of success that can be used to create the ultimate shopping experience.
Foreword | 9 | |
Ch. 1 | Start me up | 11 |
Ch. 2 | Time changes everything | 23 |
Ch. 3 | Emotional rescue | 37 |
Ch. 4 | All you need is love | 49 |
Ch. 5 | Gimme some respect | 59 |
Ch. 6 | Love is in the air | 65 |
Ch. 7 | Beautiful obsession | 73 |
Ch. 8 | All I have to do is dream | 81 |
Ch. 9 | The human touch | 103 |
Ch. 10 | Close to you | 127 |
Ch. 11 | Across the border | 145 |
Ch. 12 | I can see clearly now | 153 |
Ch. 13 | I'll follow the sun | 169 |
Ch. 14 | Rolling thunder | 185 |
Ch. 15 | What the world needs now | 201 |
Index | 216 | |
Further reading | 219 |