Introduction to Reference Work, Volume II » (8th Edition)

Reference Services and Reference Processes, Volume II of Introduction to Reference Work, introduces the sophisticated and imaginative aspects of the complete reference process. It discusses the ongoing and important changes and developments in information technologies, particularly the role of the Internet in the reference process.

It is designed for use as a companion volume to Basic Information Sources, Volume I of Introduction to Reference Work.

Preface
Part I: INTRODUCTION

Chapter 1: Reference Service and the Community

Chapter 2: Information and The Community
Part II: THE INTERNET AND REFERENCE SERVICES

Chapter 3: The Internet

Chapter 4: Internet Reference Libraries

Chapter 5: Networks and Information Costs

Chapter 6: The Time of Full Text
Part III: INTERVIEW AND SERACH

Chapter 7: The Reference Interview

Chapter 8: Rules of the Search
Part IV: INSTRUCTION AND REFERENCE POLICIES

Chapter 9: Instruction in Information Literacy

Chapter 10: Reference Service Policies and Evaluation