Human Services as Complex Organizations » (2nd Edition)

With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations.

The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.

PART ONE: UNDERSTANDING HUMAN SERVICE ORGANIZATIONS
The Nature of Human Service Organizations - Yeheskel Hasenfeld
Theoretical Approaches to Human Service Organizations - Yeheskel Hasenfeld
PART TWO: LINKING THE ORGANIZATION TO ITS ENVIRONMENT
The Institutional Ecology of Human Service Organizations - David J Tucker, Joel A C Baum and Jitendra V Singh
Nonprofit Human Service Organizations - Kirsten A Gronbjerg
Funding Strategies and Patterns of Adaptation
Executive Leadership in Human Service Organizations - Hillel Schmid
PART THREE: IDEOLOGY, PROFESSIONAL WORK, AND TECHNOLOGY
The Ideational System of Social Movement Agencies - Cheryl Hyde
An Examination of Feminist Health Centers
Professional Work - Andrew Abbott
Diagnosis and Uncertainty in Mental Health Organizations - Stuart A Kirk and Herb Kutchins
Structure and Technology in Human Service Organizations - Charles Glisson
PART FOUR: WORKING IN HUMAN SERVICE ORGANIZATIONS
Patriarchy and Social Welfare Work - Paula L Dressel
Job Satisfaction in the Public Social Services - R L McNeely
Perspectives on Structure, Situational Factors, Gender, and Ethnicity
PART FIVE: CLIENT-ORGANIZATION RELATIONS
Power in Social Work Practice - Yeheskel Hasenfeld
Dependency and Discretion - Joel F Handler
PART SIX: EMPOWERMENT OF CLIENTS
Empowerment, Political Analyses and Services for Women - Naomi Gottlieb
Empowering Ethnic Minorities in the Twenty-First Century - Lorraine M Gutiérrez
The Role of Human Service Organizations
PART SEVEN: THE EFFECTIVENESS OF HUMAN SERVICES
The Effectiveness of Human Service Organizations - ThomasD'Aunno
A Comparison of Models
Evaluating the Effectiveness of Countywide Mental Health Care Systems - Oscar Grusky and Kathleen Tierney