Human Resources in Healthcare: Managing for Success » (3rd Edition)

Foreword William K. Atkinson Atkinson, William K.

1 Strategic Human Resources Management Myron D. Fottler Fottler, Myron D. 1

2 Healthcare Workforce Planning Thomas C. Ricketts III Ricketts, Thomas C., III 27

3 Globalization and the Healthcare Workforce Leah E. Masselink Masselink, Leah E. 47

4 Healthcare Professionals Kenneth R. White White, Kenneth R. Dolores G. Clement Clement, Dolores G. Kristie G. Stover Stover, Kristie G. 71

5 The Legal Environment of Human Resources Management Beverly L. Rubin Rubin, Beverly L. Bruce J. Fried Fried, Bruce J. 99

6 Workforce Diversity Rupert M. Evans, Sr Evans, Rupert M., Sr 145

7 Job Analysis and Job Design Myron D. Fottler Fottler, Myron D. 163

8 Recruitment, Selection, and Retention Bruce J. Fried Fried, Bruce J. Michael Gates Gates, Michael 197

9 Organizational Development and Training Rita Quinton Quinton, Rita 237

10 Performance Management Bruce J. Fried Fried, Bruce J. 257

11 Compensation Practices, Planning, and Challenges Howard L. Smith Smith, Howard L. Bruce J. Fried Fried, Bruce J. Derek van Amerongen van Amerongen, Derek John D. Laughlin Laughlin, John D. 281

12 Employee Benefits Dolores G. Clement Clement, Dolores G. Maria A. Curran Curran, Maria A. Sharon L. Jahn Jahn, Sharon L. 319

13 Health Safety and Preparedness William Gentry Gentry, William 347

14 Managing with Organized Labor Donna Malvey Malvey, Donna 359

15 Nurse Workload, Staffing, and Measurement Cheryl B. Jones Jones, Cheryl B. George H. Pink Pink, George H. 393

16 Human Resources Budgeting and Employee Productivity Eileen F. Hamby Hamby, Eileen F. 433

17 Creating Customer-Focused Healthcare Organizations Through Human Resources Myron D.Fottler Fottler, Myron D. Robert C. Ford Ford, Robert C. 451

18 Present Trends that Affect the Future of Human Resources Management and the Healthcare Workforce Bruce J. Fried Fried, Bruce J. Myron D. Fottler Fottler, Myron D. 479

Integrative Cases

1 Reduction in Force at Sierra Veterans Affairs Medical Center Sarah Huth Huth, Sarah Sara Hofstetter Hofstetter, Sara 501

2 Management Challenges of a Customer Service Center Andy Garrard Garrard, Andy Heather Grant Grant, Heather 511

3 Performance Feedback Now and Then Lee Ellis Ellis, Lee Dawn Morrow Morrow, Dawn Adia Bradley Bradley, Adia 523

Index 529

About the Editors 537

About the Contributors 538