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Human Resource Management in the Hospitality Industry: A Practitioner's Perspective » (1st Edition)

Book cover image of Human Resource Management in the Hospitality Industry: A Practitioner's Perspective by Dana V. Tesone

Authors: Dana V. Tesone
ISBN-13: 9780131100923, ISBN-10: 0131100920
Format: Paperback
Publisher: Prentice Hall
Date Published: July 2004
Edition: 1st Edition

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Author Biography: Dana V. Tesone

Book Synopsis

Written from a practitioner¿s perspective, this straightforward concise book provides the planning, organizing, influencing, and control functions associated with human resource management in hospitality and tourism organizations. The basis of this book is to present the knowledge, skills, and abilities that are required for an individual to become a middle level manager in the field of hospitality human resources.

Part One focuses on the evolution of the practice of commerce to include the development of complex employer/employee relationships; Part Two presents a snapshot of duties and responsibilities associated with the practice of professional management; Part Three covers communication, leadership, motivation, and recruitment and selection skills.

For HR generalists and specialists, or for training programs in any industry.

Table of Contents

Pt. IHow we got to where we are
Ch. 1Hospitality human resource management : an overview1
Ch. 2HR dichotomy : do we serve the staff or the shareholders?10
Ch. 3How the government got involved in our business20
Pt. IINow that we are here, what do we do?
Ch. 4The legal environment33
Ch. 5Employee relations and labor relations50
Ch. 6Management ethics66
Ch. 7Protecting employee rights83
Pt. IIIHow do we do it?
Ch. 8Recruitment and selection strategies100
Ch. 9Training and development strategies118
Ch. 10Employee retention strategies132
Ch. 11Performance management systems152
Ch. 12Communication strategies161
Ch. 13Leadership strategies176
Ch. 14Employee motivation188
Ch. 15Putting it all together199

Subjects