Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results » (First)

UG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending hugs -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension Shop at Mitchell

David Komansky

They have been a beacon — and a leader — in developing sincere and deep relationships with clients.