How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way »

Roger Connors and Tom Smith are cofounders of Partners In Leadership, Inc., the premier provider of Accountability Training Services around the world. With more than seven hundred clients in fifty-six countries, they and their associates train tens of thousands of people each year in the proven concepts of accountability described in their books, The Oz Principle and Journey to the Emerald City.

The authors of the bestsellers The Oz Principle and Journey to the Emerald City present the third book in their accountability trilogy, in which they clearly explain how to hold others accountable for results utilizing their patented model of communicating expectations, along with a number of other practical tools that are easily remembered and applied.

Introduction 1

Ch. 1 The Outer Ring 13

Ch. 2 Form Expectations 34

Ch. 3 Communicate Expectations 54

Ch. 4 Align Expectations 75

Ch. 5 Inspect Expectations 97

Ch. 6 The Inner Ring 123

Ch. 7 Examine Motivation 144

Ch. 8 Evaluate Training 168

Ch. 9 Assess Accountability 190

Ch. 10 Consider Culture 212

Appendix 242

Index 245