How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way » (Unabridged, 9 CDs, 10 hrs 30 min)

Roger Connors and Tom Smith are cofounders of Partners in Leadership, an international management consulting firm with hundreds of clients in almost all major industries. They are also the coauthors of Journey to the Emerald City, a sequel to The Oz Principle. Craig R. Hickman is coauthor of the international bestseller Creating Excellence and author of Mind of a Manager and other business books.

The authors of the bestsellers The Oz Principle and Journey to the Emerald City present the third book in their accountability trilogy, in which they clearly explain how to hold others accountable for results utilizing their patented model of communicating expectations, along with a number of other practical tools that are easily remembered and applied.

Roger Connors and Tom Smith literally wrote the book on accountability. Their bestseller The Oz Principle has sold more than 500,000 copies in several editions since 1994.

As they've worked with thousands of clients over two decades through their firm, Partners in Leadership, the authors have developed new strategies for holding people accountable while building morale. They offer powerful steps to establish a positive "Accountability Connection," rather than waiting to place blame after problems arise and people fail to deliver.

Drawing on case studies, many from client companies...

Introduction 1

Ch. 1 The Outer Ring 13

Ch. 2 Form Expectations 34

Ch. 3 Communicate Expectations 54

Ch. 4 Align Expectations 75

Ch. 5 Inspect Expectations 97

Ch. 6 The Inner Ring 123

Ch. 7 Examine Motivation 144

Ch. 8 Evaluate Training 168

Ch. 9 Assess Accountability 190

Ch. 10 Consider Culture 212

Appendix 242

Index 245