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Hiring the Best Person for Every Job, Participant Workbook »
Authors: DeAnne Rosenberg
ISBN-13: 9780787958978, ISBN-10: 0787958972
Format: Paperback
Publisher: Wiley, John & Sons, Incorporated
Date Published: February 2002
Edition: (Non-applicable)
Author Biography: DeAnne Rosenberg
DeAnne Rosenberg has been speaking professionally at business meetings and conventions for more than twenty-five years in both the United States and Europe. She is the author of A Manager's Guide to Hiring the Best Person for Every Job (John Wiley & Sons, 2000) and her articles have appeared in numerous publications such as Industry Week, Quality Digest, Executive Excellence, and Supervisory Management. He corporate clients have included IBM, United Airlines, Digital Equipment Corp., Fidelity Investments, Harvard Medical School, Biogen, Anheuser-Busch, and many more.
Book Synopsis
Hiring the Best Person for Every Job is a comprehensive workbook designed to help you learn the skills you need to effectively interview and hire new employees. This comprehensive resource will show you-no matter how inexperienced you may be in the interview process-how to turn a personal interview into an accurate predictor of future job performance. Step-by-step the guide shows you how to thoroughly prepare for an interview.
Table of Contents
| Introduction to the Workshop | ix | |
| Workshop Objectives | ix | |
| Interviewing Quiz | xi | |
| Cost of Turnover | xiii | |
| Interviewing by Objectives and Using the Master Match Matrix | 1 | |
| Victimization of the Untrained Interviewer | 1 | |
| Four Criteria Traditionally Used for Selection | 1 | |
| Investigative Questions | 2 | |
| Puzzle Questions Versus Behavioral Questions | 2 | |
| Exercise 1 | Reworking Puzzle and Behavioral Questions | 3 |
| The Fifth Criterion: Selection by Objectives | 5 | |
| Performance Expectations Worksheet | 6 | |
| Competencies Required Worksheet | 7 | |
| The Screening Process | 8 | |
| The Master Match Matrix Forms and Instructions | 8 | |
| Exercise 2 | Question Generation | 16 |
| Pre-Planning the Interview (Two-Day Format Only) | 19 | |
| Know Your Biases | 19 | |
| Know Your Company | 20 | |
| Know the Purposes and Pitfalls of the Interview Process | 21 | |
| Know What the Candidate Might Want to Know | 22 | |
| How to Guarantee Superior Recruitment Assistance from HR or an Employment Agency | 23 | |
| Job Description Form | 26 | |
| Tools for Interviewing | 27 | |
| Time Frame | 27 | |
| Structured Format | 27 | |
| Structuring Statement | 28 | |
| Operant Conditioning | 28 | |
| Questioning Strategies | 28 | |
| Use of Cliches | 29 | |
| Body Language Cues | 29 | |
| Using Silence | 30 | |
| Listening Skills | 30 | |
| Opening and Closing the Interview | 32 | |
| Exercise 3 | Recognizing Types of Questions | 33 |
| Exercise 4 | Tools and Techniques | 34 |
| Exercise 5 | Reading Body Language | 35 |
| Exercise 6 | Listening for Substance | 38 |
| Advanced Questioning Challenges (Two-Day Format Only) | 41 | |
| Getting the Shy Candidate to Speak | 41 | |
| Making Questions More Productive | 41 | |
| Making the Interview More Conversational | 42 | |
| Dumb Questions | 42 | |
| Responding to Evasion Tactics | 42 | |
| Exercise 7 | Rescuing Dumb Questions | 43 |
| Exercise 8 | Responding to Evasion Strategies | 45 |
| Advanced Interviewing Strategies (Two-Day Format Only) | 47 | |
| Resume Analysis | 47 | |
| Record Keeping and Related Paperwork | 47 | |
| Rapid Screening Technique | 48 | |
| Round Robin and Team Interviews | 48 | |
| Interviewing by Telephone | 48 | |
| Hiring Professionals | 49 | |
| Preparation for Role Play | 53 | |
| Role-Play Instructions | 53 | |
| Master Match Matrix | 54 | |
| Legal Restrictions and Related Issues | 55 | |
| Legally Restricted Topics | 55 | |
| Questions One Cannot Ask During an Interview | 56 | |
| Checking and Giving References | 58 | |
| Employer Liability | 58 | |
| Exercise 9 | Legality Issues | 59 |
| Role-Play Guidelines | 63 | |
| Instructions | 63 | |
| Questioning Strategy for Role-Play Activities | 64 | |
| People Reading and Personality Fit | 65 | |
| Analyzing the Work Environment | 65 | |
| Background of "People Reading" | 65 | |
| Three Motivational Types | 66 | |
| Exercise 10 | People Reading | 69 |
| Exercise 11 | Wrap-Up | 71 |
| Appendices | 1 | |
| Common Errors in Conducting the Interview | 3 | |
| Answers to the Exercises | 7 | |
| Interview Questions Listed by Competency Desired | 27 | |
| Resources | 1 |
Subjects
Business Books
Human Resources Employees - Hiring & Firing
Business Books Management & Leadership Employee Relations & Supervision
Human Resources Employees - Hiring & FiringBusiness Books
Management & Leadership Employee Relations & Supervision
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