Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions, Vol. 2 »

Ryan Watkins is an associate professor with the George Washington University in Washington, DC. He teaches and does research on needs assessment, system analysis and design, instructional design, and distance education. Ryan is the author of 75 E-learning Activities and co-author of Strategic Planning for Success (Pfeiffer), as well as five other books, including Performance by Design, and the E-learning Companion. Ryan is an active member of ISPI and frequent contributor to its journals.

Doug Leigh is an associate professor of education with Pepperdine University's Graduate School of Education and Psychology. His current research, publication, and consulting interests involve cause analysis, organizational trust, leadership visions, and dispute resolution. Doug is co-author of Strategic Planning for Success and Useful Educational Results, a two-time chair of the American Evaluation Association's needs assessment topic interest group, and past editor-in-chief of the ISPI's journal, Performance Improvement.

For more on Ryan and Doug's work, including podcasts with contributing authors to the handbook, visit www.needsassessment.org.

In this groundbreaking volume, leading practitioners and scholars from around the world provide an authoritative review of the most up-to-date information available on performance interventions, all presented within a holistic framework that helps ensure the accomplishment of significant results.

Addressing more than 30 performance interventions, with such varied topics as Incentive Systems, e-Learning, Succession Planning and Executive Coaching, this volume guides readers through the development of comprehensive performance improvement systems. Each chapter illustrates in practical terms how to select, plan, implement, and manage performance interventions, as well as how to evaluate their results. Through best practices research, comparative analysis, illustrative case studies from around the world, and editorial guidance on how to link together diverse interventions, the handbook is an important guide for achieving desired results in the workplace and beyond.

Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three main areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.

List of Exhibits, Figures, and Tables xiii

Introduction to Volume Two xix

Acknowledgements xxxvii

Part 1 Introduction 1

1 HPT Models: An Overview of the Major Models in the Field Frank S. Wilmoth Christine Prigmore Marty Bray 5

2 Linking Practice and Theory Seung Youn Chyung Shelley A. Berg 27

3 The Performance Pyramid John Wedman 51

Part 1 Editors' Discussion 81

Part 2 Vision, Mission, and Objectives 85

4 Future Search Marvin Weisbord Sandra Janoff 91

5 SWOT Analysis Doug Leigh 115

6 Appreciative Inquiry Marvin Faure Jennifer Rosenzweig Darlene Van Tiem 141

Part 2 Editors' Discussion 167

Part 3 Resources 171

7 Organizational Restructuring Sally Lollie Hillary Leigh 177

Part 3 Editors' Discussion 197

Part 4 Expectations and Feedback 201

8 Realistic Job Previews Jim Breaugh 203

9 360-Degree Feedback Eugene Kutcher John Donovan Steven J. Lorenzet 221

10 Performance Measurement and Management Systems Ingrid Guerra-López 251

11 Achieving Improved Performance Through Managerial Coaching Andrea D. Ellinger Alexander E. Ellinger Robert G. Hamlin Rona S. Beattie 275

12 Performance Management Systems David G. Gliddon 299

Part 4 Editors' Discussion 319

Part 5 Tools, Environment, and Processes 323

13 Electronic Performance Support Systems Frank Nguyen 325

14 Performance Aids Miki Lane 344

15 Knowledge Management Debra Haney James T. Driggers 366

16 The Change Readiness Rubric Bea Griffith-Cooper Karyl King 392

17 Process Improvement Marcey Uday-Riley Ingrid Guerra-López 418

Part 5 Editors' Discussion 439

Part 6 Incentives, Rewards, and Recognition 441

18 Incentive Systems Steven J. Condly 445

19 Rewards, PositiveReinforcement, and Incentive Systems Jessica Jean Frumkin 465

20 Employee and Executive Compensation Tahir M. Nisar 482

Part 6 Editors' Discussion 507

Part 7 Motivation and Self-Concept 511

21 Motivational Communication Lya Visser 515

22 Career Mentoring Christine D. Hegstad 536

23 Job Crafting Michelle French 555

Part 7 Editors' Discussion 569

Part 8 Knowledge and Skills 573

24 e-Learning Ryan Watkins 577

25 Cross-Disciplinary Team Learning Scott P. Schaffer 598

26 Mentoring Stella Louise Cowan 613

27 Executive Leadership Coaching Daniel White 646

Part 8 Editors' Discussion 673

Part 9 Performance Capability 677

28 Outsourcing Judith A. Hale 681

29 Succession Planning and Management Hillary Leigh 697

Part 9 Editors' Discussion 717

Part 10 Organizational Culture 721

30 Organizational Culture Anthony Marker 725

31 Diversity and Cultural Competence Tyrone A. Holmes 745

Part 10 Editors' Discussion 763

Part 11 Continuous Monitoring 767

32 Needs Assessment James W. Altschuld Traci L. Lepicki 771

33 Data Collection Anne F. Marrelli 792

Part 11 Editors' Discussion 817

Part 12 Significant Accomplishments 821

34 Return on Investment Patti P. Phillips Jack J. Phillips 823

Part 12 Editors' Discussion 847

Editors' Epilogue 851

About the Editors 855

About the Contributors 857

Name Index 871

Subject Index 880