Authors: Sana Reynolds, Deborah Valentine, Mary Munter
ISBN-13: 9780132157414, ISBN-10: 0132157411
Format: Paperback
Publisher: Prentice Hall
Date Published: July 2010
Edition: 2nd Edition
Help readers communicate across cultures with Guide to Cross-Cultural Communication, a handy reference containing information on negotiations, business writing, and speaking with those from diverse cultural backgrounds.
Relationships: Individual or Collective?; Social Framework: High Context or Low Context?; Time: Linear, Flexible, or Cyclical?; Power: Hierarchical or Democratic?; Using Language; Writing; Communicating Nonverbally; Negotiating: Process, Persuasion, and Law
Essential reading for those interested in understanding and improving intercultural communication both inside and outside their organizations; especially managers, executives, and other business professionals who must communicate in an increasingly multicultural workplace.
Preface | ||
Introduction | ||
Pt. I | Understanding Cultures | |
Ch. I | Relationships: Individual or Collective? | 2 |
Ch. II | Social Framework: High Context or Low Context? | 14 |
Ch. III | Time: Linear, Flexible, or Cyclical? | 28 |
Ch. IV | Power: Hierarchical or Democratic? | 40 |
Pt. II | Communicating Across Cultures | |
Ch. V | Using Language | 56 |
Ch. VI | Writing | 66 |
Ch. VII | Communicating Nonverbally | 76 |
Ch. VIII | Negotiating | 94 |
Conclusion | 112 | |
Cultural Questionnaire | 115 | |
Bibliography | 120 | |
Suggested Readings | 123 | |
Suggested Films | 126 | |
Index | 129 |