Authors: John A. Caslione, Andrew R. Thomas, Andrew R. Thomas, Andrew R. Thomas
ISBN-13: 9780793145027, ISBN-10: 0793145023
Format: Hardcover
Publisher: Kaplan Publishing
Date Published: November 2001
Edition: 1st Edition
Caslione (an international businessman) and Thomas (a journalist) identify and describe eight aspects of global corporations: global culture, marketing, account management, customer service, global e- business, procurement, operations, and finance. These provide the structure for recommendations directed at companies looking to go global. The title reflects the authors' view that globalization is inevitable, and their sense of entitlement to the profits that the process produces.
Annotation © Book News, Inc., Portland, OR
1 | Global Manifest Destiny | 1 |
2 | Global Culture | 21 |
3 | Global Marketing | 41 |
4 | Global Account Management | 59 |
5 | Global Customer Service | 83 |
6 | Global E-business | 99 |
7 | Global Procurement | 129 |
8 | Global Operations | 153 |
9 | Global Finance | 169 |
10 | Leveraging Global Manifest Destiny | 191 |
App. A | Internet Resource Guide | 193 |
App. B | Multilateral and Regional Development Banks and Organizations | 209 |
App. C | European Offices of Trade and Industry | 217 |
Endnotes | 223 | |
Index | 225 | |
About the Authors | 233 |