Front Office Operations & Management » (1st Edition)

Ahmed Ismail holds a B.A in Management from Adolphus College. His experiences in the hospitality industry inlcude Hotel Sales and Operations, Front Desk Supervision and Accounting Supervision. He has received numerous industry awards, including the NCAA Contribution Award for Hospitality, and the Bill Tiefel Hospitality Award, which he received twice.

Primary focus is on the front office, housekeeping, reservations, and night audit departments in this text introducing concepts of hotel organization, communication, ethics, and policy. Other departments are discussed in terms of their relationships with the front office, and basic analyses, techniques, and trends in policy and technology are reviewed as they relate to management and the guest. Boxed readings offer perspectives from industry professionals and descriptions of job roles written by actual employees. Pedagogical features include case studies, exercises, and questions. Ismail is a university instructor and a professional in the meetings industry. Annotation c. Book News, Inc., Portland, OR (booknews.com)