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Authors: Stephen C. Lundin, John Christensen, Harry Paul, Philip Strand, Phillip Strand
ISBN-13: 9780786868681, ISBN-10: 0786868686
Format: Hardcover
Publisher: Hyperion
Date Published: April 2002
Edition: 1ST
FISH! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's famous Pike Place Fish Market. Now, with FISH! TALES, readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from FISH!.
Introduction | vii | |
The Fundamentals of Fish! | 1 | |
Section 1 | Play: Play is not just an activity; it's a state of mind that brings new energy and sparks creativity | 9 |
A Company That Has Fun Connecting: Sprint Global Connection Services | 13 | |
Small Bites | 36 | |
Section 2 | Make Their Day: The world becomes a better place the moment you act on an intention to serve another | 41 |
Driven to Serve Others: Rochester Ford Toyota | 45 | |
Small Bites | 70 | |
Section 3 | Be There: You can multi-task with "stuff," but you need to "be there" for people | 75 |
The Gift of Being Present: Missouri Baptist Medical Center | 79 | |
Small Bites | 101 | |
Section 4 | Choose Your Attitude: The attitude you have right now is the one you are choosing. Is it the one you want? | 105 |
Let It Rain: Tile Technology Roofing Company | 107 | |
Small Bites | 132 | |
Section 5 | Let's Go Fish!ing: Fish! for 12 weeks and discover the richer and more rewarding life that is just a few choices away | 137 |
Acknowledgments and Authors' Note | 173 |