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Fire and Emergency Service Administration: Management and Leadership Practices » (1st Edition)

Book cover image of Fire and Emergency Service Administration: Management and Leadership Practices by Smeby Jr. L. Charles

Authors: Smeby Jr. L. Charles, L. Charles Smeby
ISBN-13: 9780763731892, ISBN-10: 0763731897
Format: Paperback
Publisher: Jones & Barlett Learning
Date Published: November 2005
Edition: 1st Edition

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Author Biography: Smeby Jr. L. Charles

Book Synopsis

Smeby (University of Florida) prepares students to become leaders in the fire, EMS, and emergency preparedness fields. With an emphasis on organizational and leadership tools for officers, managers, and administrators, the text is modeled after the Advanced Fire Administration course in the National Fire Academy's Degrees at a Distance Program. Case studies are used throughout to demonstrate issues and practices in leading change, human resource management, training, and public policy. Chapter objectives, discussion questions, and b&w photos are included. Annotation © 2006 Book News, Inc., Portland, OR

Table of Contents

Ch. 1The past1
Ch. 2Introduction to administration15
Ch. 3Leading change33
Ch. 4Financial management48
Ch. 5Human resources management73
Ch. 6Customer service96
Ch. 7Training and education106
Ch. 8Health and safety117
Ch. 9Government regulation, laws, and the courts127
Ch. 10Ethics146
Ch. 11Public policy analysis155
Ch. 12The future181

Subjects