Authors: Smeby Jr. L. Charles, L. Charles Smeby
ISBN-13: 9780763731892, ISBN-10: 0763731897
Format: Paperback
Publisher: Jones & Barlett Learning
Date Published: November 2005
Edition: 1st Edition
Smeby (University of Florida) prepares students to become leaders in the fire, EMS, and emergency preparedness fields. With an emphasis on organizational and leadership tools for officers, managers, and administrators, the text is modeled after the Advanced Fire Administration course in the National Fire Academy's Degrees at a Distance Program. Case studies are used throughout to demonstrate issues and practices in leading change, human resource management, training, and public policy. Chapter objectives, discussion questions, and b&w photos are included. Annotation © 2006 Book News, Inc., Portland, OR
Ch. 1 | The past | 1 |
Ch. 2 | Introduction to administration | 15 |
Ch. 3 | Leading change | 33 |
Ch. 4 | Financial management | 48 |
Ch. 5 | Human resources management | 73 |
Ch. 6 | Customer service | 96 |
Ch. 7 | Training and education | 106 |
Ch. 8 | Health and safety | 117 |
Ch. 9 | Government regulation, laws, and the courts | 127 |
Ch. 10 | Ethics | 146 |
Ch. 11 | Public policy analysis | 155 |
Ch. 12 | The future | 181 |