Facility Management Handbook »

DAVID G. COTTS, PE, CFM (Alexandria, VA) is the past president of the International Facility Management Association and a fellow of that organization. He is an internationally renowned consultant, educator, and speaker on facility management and customer service, based on a 40-year career with the U.S. Army Corps of Engineers and The World Bank.

Based on best practices and proven research, this thoroughly updated and revised edition of The Facility Management Handbook—the best-selling, most widely-used facility management book of all time—gives you powerful arguments and tools to bring to the business planning table, allowing you to demonstrate the enormous profit potential of your department, and secure your well-deserved leadership role in your organization.

Packed with case studies and illuminating examples, this comprehensive resource covers a broad range of topics, from space planning and maintenance to benchmarking and outsourcing, supplying you with the background and techniques you need to:

• Design, construct, and maintain facilities using sustainable practices.

• Provide a safe, attractive work environment that supports productivity.

• Assemble an excellent facility management team.

• Plan and control capital expenditures.

• Ensure that facility plans match organizational needs.

• “Sell” facility management through commonsense public relations techniques.

• Minimize construction litigation.

• Reduce space renovation caused by “churn.”

• Maintain and encourage continuous improvement.

• Apply dozens of sound principles and problem-solving techniques that cut costs in every area, with no diminution of services.

Featuring the most complete, up-to-date glossary of FM terms ever published, as well as an essential “toolkit” of print, internet, web and e-mail resources, the third edition addresses critical post-9/11 security and emergency preparedness issues, and includes a practical discussion of how to work the growing concern of sustainability into your current and future facility management plans.

Now updated for the realities of today’s workplace, the book has everything you need – down to the last detail – to help you organize all your functional activities and create a productive, businesslike facility that truly integrates people, place, and purpose.

Praise for previous books by David Cotts:

The Facility Management Handbook

“A comprehensive primer on the subject.” — Food Management

The Facility Manager’s Guide to Finance and Budgeting

“A vital resource for 21st-century facility managers in any organization or work sector.”— Chief Engineer