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Evaluating Training Programs: The Four Levels » (3rd Edition)
Authors: Donald L. Kirkpatrick, James D. Kirkpatrick, James D. Kirkpatrick
ISBN-13: 9781576753484, ISBN-10: 1576753484
Format: Hardcover
Publisher: Ingram Publisher Services
Date Published: December 2005
Edition: 3rd Edition
Author Biography: Donald L. Kirkpatrick
Kirkpatrick is Professor Emeritus at the University of Wisconsin, where he taught at the Management Institute for 30 years.
Book Synopsis
Since its creation in 1959, Donald Kirkpatrick's four-level model for evaluating training programs has become the most widely used approach to training evaluation in the corporate, government, and academic worlds. This new edition includes revisions and updates of the existing material, plus new case studies that show the four-level model in action.
Table of Contents
| Foreword to the First Edition | ||
| Foreword to the Second Edition | ||
| Preface | ||
| Pt. 1 | Concepts, Principles, Guidelines, and Techniques | 1 |
| 1 | Evaluating: Part of a Ten-Step Process | 3 |
| 2 | Reasons for Evaluating | 15 |
| 3 | The Four Levels: An Overview | 19 |
| 4 | Evaluating Reaction | 25 |
| 5 | Evaluating Learning | 39 |
| 6 | Evaluating Behavior | 48 |
| 7 | Evaluating Results | 59 |
| 8 | Implementing the Four Levels | 67 |
| Pt. 2 | Case Studies of Implementation | 71 |
| 9 | Making a Play for Training Evaluation: Montac, A Fictitious Company | 73 |
| 10 | Balancing Your Evaluation Act | 87 |
| 11 | Evaluating a Training Program for Nonexempt Employees: First Union National Bank | 99 |
| 12 | Evaluating a Training Course on Performance Appraisal and Coaching: Kemper National Insurance Companies | 106 |
| 13 | Evaluating a Training Program on Presentation Skills: Arthur Andersen & Company | 120 |
| 14 | Evaluating the Creative Manager Training Program: Motorola Corporation | 129 |
| 15 | Evaluating a Training Program on Developing Supervisory Skills: Management Institute, University of Wisconsin | 140 |
| 16 | Evaluating a Leadership Training Program: Gap Inc | 153 |
| 17 | Evaluating a Training Program on Problem Solving: City of Los Angeles | 178 |
| 18 | Evaluating a Corporatewide Performance Improvement System: Intel Corporation | 186 |
| 19 | Evaluating an Outdoor-Based Training Program - a Search for Results: St. Luke's Hospital | 204 |
| 20 | Evaluating a Safety Training Program for Managers: Fluor Daniel Hanford, Inc | 221 |
| 21 | Evaluating a Training Program on Stress Management for Intact Work Teams: Midwest Electric, Inc | 239 |
| 22 | Developing an Effective Level 1 Reaction Form: Duke Energy Corporation | 265 |
| 23 | Evaluating a Training Program at All Four Levels: Cisco Systems, Inc | 272 |
| Index | 283 | |
| The Author | 291 |
Subjects
Business Books
Human Resources Employees - Training
Business Books Management & Leadership Employee Relations & Supervision
Human Resources Employees - TrainingBusiness Books
Management & Leadership Employee Relations & Supervision
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