Essentials of Skilled Helping: Managing Problems, Developing Opportunities (with Skilled Helping Around the World: Addressing Diversity and Multiculturalism Booklet) » (1st Edition)

Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, leadership, the management of innovation and change, and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.

Egan (emeritus, psychology, Loyola U.) describes a three-stage problem-management and opportunity-development helping model. He also outlines the methods and communication skills that make the model work as part of the counseling process. Suitable for practitioners in the helping professions as well as interested lay readers, the material in this volume is taken from a longer text, titled The Skilled Helper. Accompanying the volume is a booklet devoted to issues of multiculturalism and diversity in skilled helping. Annotation ©2005 Book News, Inc., Portland, OR

PART I: LAYING THE GROUNDWORK.
1.Introduction to Helping.
2.The Helping Relationship and the Values that Drive it.
Part II: THE THERAPEUTIC DIALOGUE.
3.The Basics of Communication: Tuning In to Clients and Active Listening.
4.Communicating Empathy and Checking Understanding.
5.The Art of Probing and Summarizing.
6.Helping Clients Challenge Themselves.
7.Challenging Skills and the Wisdom Needed to Use Them Well.
Part III: THE STAGES AND TASKS OF THE HELPING MODEL.
8.Stage I: Helping Clients Tell Their Stories: An Introduction to Stage I.
9.Stage II. Helping Clients Identify, Choose, and Shape Problem-Managing Goals.
10.Stage III: Helping Clients Develop Strategies and Plans for Accomplishing Goals.
11.The Action Arrow: Helping Clients Overcome Obstacles, Execute Plans, and Get Results. References.
Index.