Essentials of Banking » (New Edition)

Deborah K. Dilley, Director, SmartPros Banking, is a seasoned financial services executive and senior manager with a successful two-decade career in the banking, high tech, and corporate training industries. She was founder and CEO of Sage Online Learning, Inc. prior to its acquisition by SmartPros, Ltd., and has held senior management positions at Bankers Trust (now Deutsche Bank), Wells Fargo, and Omega Performance Corporation, where she served as executive vice president. Dilley brings an in-depth knowledge of the regulatory demands and training requirements of the financial services industry, as well as the technical know-how to deliver online learning reliably and effectively.

The essential guide for finance professionals in allindustries for quick answers to banking questions

Essentials of Banking is designed with appreciation for demanding professional obligations, with information easy to find and at your fingertips. Its nuts and bolts presentation explains the regulatory, business, and people facts of the business of banking in a handy, concise format. Whether you are a teller in a bank located in a small agricultural community in the Midwest, a management trainee in a regional bank with offices throughout the Southeast, work in a bank that has locations across the United States and several foreign countries, or you are someone who simply needs to gain a better understanding of banking concepts, this book will introduce you to the world of banking by looking at the industry both from a historical and present day perspective.

A practical resource for traditional bankers, online bankers, and finance professionals in any industry, Essentials of Banking provides you with an understanding of:

• Deposit Insurance and the Regulatory Environment
• Regulatory Compliance
• The Business of Banking and the Bank Secrecy Act
• An Introduction to Ethics
• Customer Service
• What Every Banker Needs to Know
• How Cross-industry Affiliations May Significantly Change the Face of Banking

Examining how the focus in banking has shifted from a historical product-driven focus to a customer-driven focus and the ways in which banking is using multiple channels to service customers rather than relying solely on banking offices, Essentials of Banking is the only guide you will need containing all the relevant facts of banking, all in one place.

Preface     xiii
Banking 101: Understanding the Basics     1
Deposit Insurance and the Regulatory Environment: How Does It All Work?     27
Understanding Banking Deposit Accounts, Interest Rates, and Limitations     43
Regulatory Compliance: The Essentials     63
The Business of Banking and the Bank Secrecy Act     97
The Banker: Knowledge, Skills, and Attitude     119
The Ethical Banker: An Introduction to Ethics     151
Managing Others: What Every Banker Needs to Know     171
The Market: It's Bigger than You Think     205
Customer Service: The Key Ingredient     243
Context and Content: Putting It All Together     265
Index     269