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Essentials Outsourcing »
Authors: Duening, Thomas N. Duening
ISBN-13: 9780471709879, ISBN-10: 0471709875
Format: Paperback
Publisher: Wiley, John & Sons, Incorporated
Date Published: March 2005
Edition: (Non-applicable)
Author Biography: Duening
Thomas N. Duening is Director of the Entrepreneurial Programs Office at the Ira A. Fulton School of Engineering, Arizona State University in Tempe, Arizona. He is also President of INSYTE Business Research Group, an international business consulting and research firm.
Rick L. Click is Senior Director of Global Technology for PayPal, Inc. He has held a series of roles developing business strategies and executing business-reengineering projects for Fortune 500 companies. He also has been the keynote speaker at the General Electric (GE) annual forum for the last three years.
Book Synopsis
Duening (Arizona State University) and Click (PayPal) outline a process for moving business functions from inside an organization to an external service provider. Their business process outsourcing (BPO) approach recommends establishing a BPO analysis team, providing specific leadership guidelines for each stage of the BPO life cycle, and recognizing the risks that the BPO-induced change represents. Annotation ©2006 Book News, Inc., Portland, OR
Table of Contents
| 1 | The BPO revolution | 1 |
| 2 | Identifying and selecting the BPO opportunity | 33 |
| 3 | Identifying and managing the costs of BPO | 67 |
| 4 | Vendor selection and contracting | 97 |
| 5 | Managing BPO-related change | 135 |
| 6 | Infrastructure considerations and challenges | 173 |
| 7 | Business risks and mitigation strategies | 195 |
Subjects
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