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Enterprise Marketing Management: The New Science of Marketing »

Book cover image of Enterprise Marketing Management: The New Science of Marketing by Dave Sutton

Authors: Dave Sutton, Tom Klein, Sergio Zyman
ISBN-13: 9780471267720, ISBN-10: 0471267724
Format: Hardcover
Publisher: Wiley, John & Sons, Incorporated
Date Published: May 2003
Edition: (Non-applicable)

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Author Biography: Dave Sutton

DAVE SUTTON is CEO of Zyman Marketing Group. He is an authority and a frequent speaker on brand strategy, marketing strategy, and marketing transformation, having led successful strategy and marketing transformation engagements for Global 2000 companies around the world. He is a former president of the Strategic Leadership Forum and a member of the American Marketing Association’s Customer Message Management Forum.
TOM KLEIN is a Principal Consultant at Zyman Marketing Group. By combining experience at well-known brand marketing companies such as Nabisco and Chanel with hands-on experience in every major information technology innovation over the past decade, he has a unique perspective on how to enable marketing with the power of enterprise information. He is a frequent speaker and contributor to marketing and technology publications.

Book Synopsis

A groundbreaking paradigm that takes a scientific approach to marketing practice

Top executives at the renowned Zyman Marketing Group introduce a revolutionary new method for marketing managers—Enterprise Marketing Management (EMM). EMM systematically links marketing to all the essential functions within an organization, realigning the enterprise to put marketing efforts and customer service at its core. With an introduction by marketing guru Sergio Zyman, Enterprise Marketing Management covers topics such as brand architecture, investment measurement, and how to engineer creativity. EMM, adopted by many Z-Marketing clients, is a proven strategy for transforming organizations and achieving bottom-line results.

Dave Sutton (Atlanta, GA) is President/CEO of Zyman Marketing Group. He has more than eighteen years of experience in management and technology consulting. He is a frequent speaker on brand strategy, marketing strategy, and e-business strategy, and serves as President of the Strategic Leadership Forum. He is regularly quoted in Fortune, Forbes, eCompany Now, Upside, and the Chicago Tribune. Tom Klein (Atlanta, GA) is Vice President of Zyman Marketing Group. He has fifteen years of experience in strategy, information technology, and brand marketing.

Table of Contents

Foreword
Introduction: Enterprise Marketing Management
Pt. IRun Brands as Businesses, Not as Campaigns1
1Marketing Is Not an Art - It Is a Science3
2Architect Your Brand16
3Plug Marketing Into the Enterprise43
Pt. IIManage Your Brand, Not Your Customer61
4Take Ownership of the Brand Experience63
5Plug Marketing into CRM95
6Cross-Market to Cross-Sell114
7Use New Media for Brand Activation125
Pt. IIIReinvent Your Business, Not Just Communications147
8Restructure Based On Brand Experience149
9Measure Investment Performance171
10Optimize Marketing Investments to Drive Profitable Sales191
Conclusion: A New Day for Marketing211
Index219

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