Emotional Intelligence »

Jill Dann is an EI facilitator and designer of EI organizational development programs, and the author of Emotional Intelligence in a Week.

Specifically tailored to give managers an understanding of how emotional intelligence can help them at work, this guide covers what EI and EQ (emotional quotient) are and how they affect managers and leaders. Managers will also learn how it is useful in developing staff and how it can help in achieving a good work/life balance. Two particularly fascinating chapters cover EI within the contexts of social diversity and conflict resolution.