List Books » Dialogue and the Art of Thinking Together: A Pioneering Approach to Communicating in Business and in Life
Authors: William Isaacs, Peter Senge
ISBN-13: 9780385479998, ISBN-10: 0385479999
Format: Hardcover
Publisher: Crown Publishing Group
Date Published: September 1999
Edition: 1 ED
William Isaacs - founder of the Dialogue Project at MIT - shows how problems between managers and employees, and between companies or divisions within a larger corporation, stem from an inability to conduct a successful dialogue. He demonstrates that dialogue is more than just the exchange of words, but rather the embrace of different points of view - literally the art of thinking together. Through his work with Ford, Shell, Motorola, Hewlett-Packard, and other companies, Dr. Isaacs has expanded the ways that better-designed conversation can be (and has been) applied to bridge the communication gap in organizations and communities.
Foreword | ||
Introduction: The Fire of Conversation | 1 | |
Pt. I | What is Dialogue? | |
1 | A Conversation with a Center, Not Sides | 17 |
2 | Why We Think Alone and What We Can Do About It | 49 |
3 | The Timeless Way of Conversation | 70 |
Pt. II | Building Capacity for New Behavior | |
4 | Listening | 83 |
5 | Respecting | 110 |
6 | Suspending | 134 |
7 | Voicing | 159 |
Pt. III | Predictive Intuition | |
8 | Patterns of Action | 185 |
9 | Overcoming Structural Traps | 203 |
Pt. IV | Architecture of the Invisible | |
10 | Setting the Container | 239 |
11 | Fields of Conversation | 252 |
12 | Convening Dialogue | 291 |
13 | The Ecology of Thought | 300 |
Pt. V | Widening the Circle | |
14 | Dialogue and the New Economy | 321 |
15 | Cultivating Organizational and System Dialogue | 336 |
16 | Dialogue and Democracy | 360 |
17 | Taking Wholeness Seriously | 385 |
Notes | 404 | |
Appendix: Diagrams | 418 | |
Index | 421 |