Dental Front Office Administration » (1st Edition)

Dental front office administration is written to encompass the study of dental administrative and billing procedures from the time a patient walks into the office to the moment they walk out, as well as the final billing and reconciliation of the patient’s account. The straightforward easy-to-understand writing style from ICDC authors, presents information clearly and concisely. Patient names, exercises and examples in this training material have been designed to incorporate a light-hearted humorous context, found to improve the ability to comprehend and retain information.

Table of Contents

SECTION I.

DENTAL PRACTICE ADMINISTRATION

Chapter 1 – Introduction to the Dental Front OfficeAdministrator

Duties of the Dental Front Office Administrator Technology and the Dental Administrator

Professional Appearance Business Casual Inappropriate Clothing Dress Code Regulations

Professional Attitudes and Actions

Interpersonal Skills

Pre-Vacation Work Planning Promotions Promotable Attitudes

On The Job Now (Special Feature)

Chapter 2 – Ethical, Legal, and Regulatory Issues and Responsibilities

Role of the American Dental Association

HIPAA Practice Pitfall (Special Feature)

Forms of Fraud

Practice Pitfall (Special Feature)

Bad Faith Awards

Practice Pitfall (Special Feature)

Chapter 3 – The Dental Office Team and Patient Relations

The Role of the Dentist

The Role of the Dental Hygienist The Role of the Chairside Dental Assistant

Chapter 4 – Technology and the Dental Office

SECTION II.

GENERAL OFFICE PROCEDURES

Chapter 5 – Basic Administrative Functions and Printed Communication

SECTION III.

MANAGING THE DENTAL FRONT OFFICE

Chapter 6 – Dental Front Office Management

Chapter 7 – Dental Terminology and Anatomy of the Oral Cavity

Chapter 8 –Dental Chart Documentation

Chapter 9 – Dental Office Forms

ASA Physical Status Classification System

Chapter 10 – Clinical Records Management

SECTION IV.

DENTAL INSURANCE PROGRAMS, CODING, AND BILLING

Chapter 11 – Dental Reference Books and Insurance Contract Interpretation

Alternative Benefit Plans

Insurance Carrier Directories

Chapter 12 – Dental Services and Coding

Chapter 13 – Dental Billing and the Dental Claim Form

SECTION V.

FINANCES AND ACCOUNTING

Chapter 14 – Dental Practice Accounts Receivable

Chapter 15 – Accounts Payable and Financial Records Management

Quarterly Returns

SECTION VI.

SECURING EMPLOYMENT

Chapter 16 – Employment Skills and Job Search Strategies

SECTION VII.

GLOSSARY AND APPENDICES

Glossary

Appendix A

Appendix B

Appendix C