Authors: Rhea Joyce Rubin, Public Library Association
ISBN-13: 9780838935606, ISBN-10: 0838935605
Format: Paperback
Publisher: American Library Association
Date Published: December 2005
Edition: (Non-applicable)
"According to New Planning for Results trainer Rubin, outcome measurement lets libraries evaluate how they affect their users' quality of life. This latest addition to the PLA-sponsored Results Series uses familiar task breakdowns along with key terms in a step-by-step, service-oriented format so that readers can master the outcome measurement process as they enhance library programs using evaluation techniques." Using the 14 step-by-step customizable workforms, libraries can gather and interpret statistically accurate data to demonstrate outcomes and attract funding. Applying these concepts in examples and in two running case studies - an Internet class for seniors and a tutoring program for teen mothers - brings the model to life. Six "tool kits" include tips on creating evaluations, coding data, and selecting a sample.
Ch. 1 | The what, when, and why of outcome measurement | 1 |
Ch. 2 | Determine outcomes | 19 |
Ch. 3 | Make the outcomes measurable | 32 |
Ch. 4 | Design the data plan | 42 |
Ch. 5 | Prepare for implementation | 63 |
Ch. 6 | Make the most of your results | 76 |