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Authors: Anthony F. Buono
ISBN-13: 9781930608191, ISBN-10: 1930608195
Format: Hardcover
Publisher: Information Age Publishing, Inc.
Date Published: January 2001
Edition: (Non-applicable)
Introduction | ||
1 | The Anatomy of Network Building in Management Consulting Firms | 3 |
2 | The Role of Relational Expertise in Professional Service Delivery | 23 |
3 | Toward a Theory of Knowledge Arbitrage: Examining Management Consultants as Knowledge Arbiters and Arbitragers | 43 |
4 | Consulting and EQ: Enhancing Emotional Intelligence in the Workplace | 71 |
5 | The Changing Role of Consulting in Project Management | 87 |
6 | A System-wide, Integrated Methodology for Intervening in Organizations: The ISEOR Approach | 105 |
7 | New Directions in Linking Research: Employee Satisfaction as an Outcome or Predictor? | 127 |
8 | Change in Human Systems: From Planned Change to Guided Changing | 145 |
9 | Transforming Consulting Knowledge into Business Fads | 171 |
10 | Are We Producing Information Age Consultants?: Reflections on U.S. Business Schools' Course Offerings | 189 |
Contributors | 207 |