Contracting for Public Services Delivery » (New)

Insightful and comprehensive and covering new subjects like globalization and IT, this text, international in its approach, provides a thorough introduction to the key phases of the contracting process and the skills required by managers in its implementation.

These include:

• policy for contracting


• strategic purchasing


• understanding markets


• communicating the contracting decision


• designing and drafting the contract


• the role of the consumer


• the regulation of service provision
  

Illustrated throughout with practitioner case-studies from a range of OECD countries, this book presents an important new theoretical ‘contract management model’ and a ‘mature contract model', and explores the mechanisms, formal rules and informal norms that influence the way governments contract for public services. This book is essential reading for all students of public management and all public service managers.

Part I: Introduction
1. Introduction
2. Managing with Contracts
Part II: Organizing for Contracting
3. Contractual Organizational Capacity
4. Using Information Technology in Contracting for Public Services
5. Training and Educating Contract Managers
6. Managing Contracted Employees
Part III: Contracting and Public Service Delivery Systems
7. Local Purchasers and Global Providers
8. Budgeting for Contracted Services
9. Holding Contractors Accountable
10. Contracting through Public Service Delivery Partnerships
Part IV: Conclusions
11. Conclusions