Category Books

Conflict Management for Libraries: Strategies for a Positive, Productive WorkPlace »

Authors: Jack G. Montgomery, Eleanor I. Cook
ISBN-13: 9780838908907, ISBN-10: 083890890X
Format: Paperback
Publisher: American Library Association
Date Published: January 2005
Edition: (Non-applicable)

Author Biography: Jack G. Montgomery

Book Synopsis

Montgomery (collection services coordinator, Western Kentucky University) and Cook (serials coordinator, Belk Library, Appalachian State University) offer tools for creating a positive working environment in libraries, useful for library administrators, managers, and supervisors. They use scenarios of typical workplace conflicts, to demonstrate common causes of conflict and realistic solutions. Many of the techniques for conflict resolution described draw on concepts of emotional intelligence. Annotation ©2004 Book News, Inc., Portland, OR

Pt. 1	Types of library conflict	1
Pt. 2	Stories from the trenches : the survey and scenarios	41
Pt. 3	Managing conflict before it manages you	137
App	Library workplace conflict survey and results	187