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Category Books

Competence At Work »

Authors: Spencer, Signe M. Spencer
ISBN-13: 9780471548096, ISBN-10: 047154809X
Format: Hardcover
Publisher: Wiley, John & Sons, Incorporated
Date Published: March 1993
Edition: (Non-applicable)

Author Biography: Spencer

Book Synopsis

Provides analysis of 650 jobs, based on 20 years of research using the McClelland/McBer job competence assessment (JCA) methodology. Includes generic job models for entrepreneurs, technical professionals, salespeople, service workers and corporate managers. Defines JCA and describes in detail how to conduct JCA studies. Suggests future directions and uses for competency research.

Pt. I	The Concept of Competence	1
Ch. 1	Introduction	3
Ch. 2	Definition of a "Competency"	9
Pt. II	A Competency Dictionary	17
Ch. 3	Developing a Competency Dictionary	19
Ch. 4	Achievement and Action	25
Ch. 5	Helping and Human Service	37
Ch. 6	The Impact and Influence Cluster	44
Ch. 7	Managerial	54
Ch. 8	Cognitive	67
Ch. 9	Personal Effectiveness	78
Pt. III	Developing a Model	91
Ch. 10	Designing Competency Studies	93
Ch. 11	Conducting the Behavioral Event Interview	114
Ch. 12	Developing a Competency Model	135
Pt. IV	Findings: Generic Competency Models	157
Ch. 13	Technicians and Professionals	159
Ch. 14	Salespeople	171
Ch. 15	Helping and Human Service Workers	185
Ch. 16	Managers	199
Ch. 17	Entrepreneurs	220
Pt. V	Competency-Based Applications	237
Ch. 18	Selection: Assessment and Job-Person Matching for Recruiting, Placement, Retention, and Promotion	239
Ch. 19	Performance Management	264
Ch. 20	Succession Planning	276
Ch. 21	Development and Career Pathing	286
Ch. 22	Pay	304
Ch. 23	Integrated Human Resource Management Information Systems	315
Ch. 24	Societal Applications	323
Ch. 25	Competency-Based Human Resource Management in the Future	342
	Bibliography	349
	Index	359