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Compensating New Sales Roles: How to Design Rewards That Work in Today's Selling Environment » (REV)

Book cover image of Compensating New Sales Roles: How to Design Rewards That Work in Today's Selling Environment by Jerome A. Colletti

Authors: Jerome A. Colletti, Mary S. Fiss, Mary S. Fiss
ISBN-13: 9780814471067, ISBN-10: 0814471064
Format: Hardcover
Publisher: AMACOM
Date Published: May 2001
Edition: REV

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Author Biography: Jerome A. Colletti

Jerome A. Colletti and Mary S. Fiss (Scottsdale, AZ) are partners in Colletti-Fiss, LLC, a management consulting firm that helps companies develop and implement compensation solutions for strategically important sales situations. They have provided advice to many Fortune 500 companies.

Book Synopsis

In every industry, the traditional sales force is disappearing. Instead, companies that grow and prosper in today's marketplace are redefining their sales roles to meet their customers' needs. How do you create these crucial new roles, and compensate them adequately? This brand new book is your ideal guide. It not only gets you off to the best possible start - by helping you to continuously create new sales roles to increase sales, profits, productivity, and customer satisfaction - but it also gives you the ability to continuously redesign your sales compensation plans quickly to meet and anticipate new and emerging business realities. With numerous real-life examples drawn from the authors' extensive consulting experience, Compensating New Sales Roles is a gold mine of information on how successful companies are redefining their customer relationships and how their salespeople do business.

Booknews

Colletti and Fiss (management consultants specializing in compensation solutions) offer managers advice on creating and compensating ancillary selling and new sales positions, including those in tele- sales and on-line sales. The book includes approximately 20 compensation plans from major companies, about 50 examples of new sales roles and job descriptions, a reward questionnaire, a sales compensation audit checklist, and communication plans. It also offers recommendations for sales strategies, identifying sales roles, designing performance measures and incentive formulas, and implementing compensation changes. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Table of Contents

List of Illustrations
Foreword
Preface
Acknowledgments
Pt. 1New Market Requirements1
Ch. 1Why Your Company Requires New Sales Roles3
Ch. 2Why Sales Compensation Plans Fail - and How Yours Can Succeed26
Ch. 3How to Adopt New Sales Roles to Win and Retain Satisfied Customers49
Pt. 2Designing Compensation Plans for New Sales Roles77
Ch. 4A Blueprint for Linking Compensation to New Sales Roles79
Ch. 5What to Expect and How to Measure Success in New Sales Roles99
Ch. 6Designing Compensation Plans for New Sales Roles135
Ch. 7Compensating Telechannel Jobs172
Ch. 8Compensating Sales Support Staff202
Ch. 9Compensating Sellers and Teams for Large Sales217
Ch. 10Compensating Sales Managers and Team Leaders244
Pt. 3Implementing New Plans Successfully273
Ch. 11Tackling Some of the More Challenging Design Issues275
Ch. 12How to Introduce Compensation Plans for New Sales Roles300
Ch. 13Evaluating Results under a New Sales Compensation Plan324
Ch. 14Future Challenges345
App. A: Glossary of Terms361
App. B: Illustrative Formal Sales Compensation Plan Document365
App. C: Sales Compensation Audit Checklist379
App. D: Articles of Interest on Sales Compensation383
App. E: Reward and Recognition Questionnaire391
Notes397
Index401

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