Certified Administrative Professional (CAP) Examination Review for Advanced Organizational Management » (1st Edition)

The Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) Examination Review Series, a four-volume set of review manuals that consists of one review manual for the first three parts of the CPS and CAP Examinations and one for Part 4 of the CAP Examination, is a joint publication of Prentice Hall and the International Association of Administrative Professionals (IAPP). The content of each review manual is based on the current Certification Review Guide published by the IAAP. An overview introducting the reader to the chapter contents./Key terms that reinforce essential vocabulary./Key examples emphasized/Difficult concepts illustrated/Check Point sections offer reviews of key concepts/For Your Review: Practice questions similar to those found on the CPS and CAP Examinations./Comprehensive practice exam. Soultions to all check points and review questions. KEY Administrative professionals preparing for the CPS and CAP Examinations.

SECTION ONE

Organizational Planning

Chapter 1

A. Organizational Decision Making

B. Critical Thinking

C. Creative Thinking in Organizational Decision Making

Chapter 2

A. Organizational Planning

B. Managing the Strategic Plan

C. Communicating Mission and Values

Chapter 3

A. Controlling

B. Materials–Procurement, Processing, and Control

C. Facilities

D. Quality Control Systems

E. Human Resource Management

SECTION TWO

Advanced Administration

Chapter 4

A. Learning Basics

B. Employee Development Through Mentoring and Coaching

C. Training Design and Implementation for Improved Work Performance

D. Assessment and Evaluation of Training and Development

Chapter 5

A. The Purpose of Research

B. Types of Research

C. Statistical Analysis

SECTION THREE

Team Skills

Chapter 6

A. Defining the Leadership Role

B. Organizing People, Delegating Authority, and Directing Others

C. Empowering Employees

Chapter 7

A. Groups

B. Dynamics of Group Membership and Participation

C. Team Building

D. Team Leading

Chapter 8

A. Advantages and Disadvantages of Groups and Teams

B. Group Problem-Solving Techniques

C. Conflict

D. Group Techniques for Reducing Interpersonal

Chapter 9

A. Types of Meetings

B. Purpose of Meetings

C. How to Conduct Meetings

SECTION FOUR

Chapter 10

A. Understanding Communication

B. Using Managerial Communication

C. Employing Presentation Techniques

Chapter 11

A. Legal Issues and the Workplace

B. Laws Affecting Management and Employees

C. Employment and Separation

Chapter 12

A. Managing How Others View Us

B. Learning International Professional Protocol and Etiquette

C. Improving Professional Behavior Through Etiquette and Protocol