Business Etiquette, Third Edition: 101 Ways to Conduct Business with Charm and Savvy »

Ann Marie Sabath is president of At Ease Inc., a nationally recognized protocol and etiquette firm. She has trained more than 90,000 individuals at companies such as Fidelity Investments, Monster.com, CVS Pharmacy/Caremark, Deloitte & Touche, Baird Investments and Marriott International. The first and second editions of Business Etiquette have been recognized by the Oprah Winfrey Show, the New York Times, Entrepreneur Magazine, the Seattle Times, and the Cincinnati Enquirer, among many other newspapers, radio and television stations. Sabath has been profiled in a wide variety of media, including Forbes, the Wall Street Journal and USA Today. She divides her time between New York and Cincinnati.

"Assists individuals in enhancing their understanding of the 'perception impact.'"
—William H. Bagley, Regional Director of Human Resources, Deloitte & Touche

"Powerful and thought-provoking."
—John Daw, Vice President of Field Sales, Marriott Lodging

"Anyone who wants to make a great impression on co-workers or customers can benefit from the tips provided in this book."
—Sheila Casserly, President, Celebrity Focus

What differentiates business people from business professionals?
Many individuals invest in their careers yet have no clue how to set themselves apart from their competition. Business Etiquette: 101 Ways to Conduct Business With Charm & Savvy reveals both the unwritten and unspoken rules of success. It gives new hires and seasoned professionals alike those rather effortless strategies for climbing that slippery ladder of success.

You'll learn appropriate ways for:

Introduction

Why You Need This Book 11

1 Opening Moves: Making Initial Encounters Work 21

2 Business Dress 101: Handling Attire Problems in the Workplace 35

3 Correspondence: Putting It Down in Black and White 45

4 Sound Advice: Making the Right Phone Impression 65

5 Cubicle Protocol and Time Management: Functioning Well in the Office 89

6 Meetings: Getting It All Together 105

7 VIPs: Dealing With Key Decision-Makers 115

8 Unfamiliar Settings: Handling Social Situations 123

9 Off the Beaten Path: Coping With Challenges 133

10 Common Questions 147

Appendix

International Etiquette 157

Bibliography 179

Index 183