Business Etiquette For Dummies »

Sue Fox is the author of Etiquette For Dummies, 2nd Edition, and a professional member of the International Association of Protocol Consultants (IAPC) in Washington, D.C.

Make no mistake, etiquette is as important in business as it is in everyday life — it’s also a lot more complicated. From email and phone communications to personal interviews to adapting to corporate and international cultural differences, Business Etiquette For Dummies, 2^nd Edition, keeps you on your best behavior in any business situation.

This friendly, authoritative guide shows you how to develop good etiquette on the job and navigate today’s diverse and complex business environment with great success. You’ll get savvy tips for dressing the part, making polite conversation, minding your manners at meetings and meals, behaving at off-site events, handling ethical dilemmas, and conducting international business. You’ll find out how to behave gracefully during tense negotiations, improve your communication skills, and overcome all sorts of work-related challenges. Discover how to:

• Make a great first impression
• Meet and greet with ease
• Be a good company representative
• Practice proper online etiquette
• Adapt to the changing rules of etiquette
• Deal with difficult personalities without losing your cool
• Become a well-mannered traveler
• Develop good relationships with your peers, staff, and superiors
• Give compliments and offer criticism
• Respect physical, racial, ethnic, and gender differences at work
• Learn the difference between “casual Friday” and sloppy Saturday
• Develop cubicle courtesy
• Avoid conversational faux pas

Business etiquette is as important to your success as doing your job well. Read Business Etiquette For Dummies,2^nd Edition, and make no mistake.

Part I: Conducting Yourself with Care.

Chapter 1: Good Manners Are for Company -- Your Company!

Chapter 2: Moving Gracefully in the Business World.

Chapter 3: Working in a Diverse Environment.

Chapter 4: Creating Business Style and Cultivating.

Part II: Opening Doors to Communication.

Chapter 5: Meeting and Greeting.

Chapter 6: Making Conversation.

Chapter 7: Minding Your Telephone Manners.

Chapter 8: Having the "Write" Stuff.

Chapter 9: Navigating the New Cyber-Rules.

Part III: Overcoming the Big Etiquette Challenges at Work.

Chapter 10: Dealing with Difficult People.

Chapter 11: Managing Office Conflict.

Chapter 12: Grace under Pressure: Handling Stress.

Chapter 13: Following Your Conscience: Ethical Dilemmas at Work.

Chapter 14: Handling Sexuality at the Workplace.

Part IV: Entertaining for Business.

Chapter 15: Business Meals, Dinner Parties, Juggling Food and Drink.

Chapter 16: Mastering Table Manners.

Chapter 17: Outings, Sports, Retreats, and Sporting Events.

Chapter 18: Marking Life's Major Events and Passages.

Chapter 19: Handling Alcohol.

Part V: Meeting Etiquette and Boardroom Protocol.

Chapter 20: Meeting Manners.

Chapter 21: Conferences, Trade Shows, and Special Events.

Part VI: Going Global: Manners for a Small World.

Chapter 22: Traveling Comfortably.

Chapter 23: Interacting Overseas.

Part VII: The Part of Tens.

Chapter 24: Ten Tried and True Communication Tips.

Chapter 25: Ten Executives Talk about Etiquette.

Index.