Built to Serve: How to Drive the Bottom Line with People-First Practices » (1st Edition)

Dan J. Sanders is CEO of United Supermarkets, the first supermarket to win the prestigious National Torch Award for Marketplace Ethics. Sanders is also cofounder of The Center for Corporate Culture, which challenges and coaches CEOs and their teams to build corporate cultures focused on leadership, ethics, wellness, and execution. In addition to his business endeavors, Sanders is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.

www.danjsanders.com

When You Empower People You Get Powerful Results

“[This book] inspires your spirit...The United Supermarkets model, taught in a most excellent and successful way.”-Stephen R. Covey

“Built to Serve calls for a profound shift in the philosophy and practice of business. We can all learn a great deal from Dan's leadership and United's legacy.”-from the Afterword by Ken Blanchard, coauthor of The One Minute Manager and Leading at a Higher Level

“Success in business requires a dedication to certain basic principles, not the least of which is realizing a company's best asset is its people. Dan Sanders has done a remarkable job of illustrating how this philosophy, when applied consistently, can improve the health of any business.”-Kenneth Cooper, M.D., Cooper Aerobics Center

“Leaders will profit from the groundbreaking principles advocated in this book.”-Claude Dollins, Chairman, The Center for Corporate Culture

Dan J. Sanders is CEO of United Supermarkets, the first supermarket to win the prestigious National Torch Award for Marketplace Ethics. Sanders is also cofounder of The Center for Corporate Culture, which challenges and coaches CEOs and their teams to build corporate cultures focused on leadership, ethics, wellness, and execution. In addition to his business endeavors, Sanders is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.

www.danjsanders.com

Foreword: Dr. Stephen R. Covey     xi
Preface     xix
Introduction     1
Building a People Culture in a Numbers World     17
Understanding Higher Math     19
The Emerging Career Model     37
Making Winners Fail     53
Knowing Players from Fans     73
Executing First Things First     89
Defining the Who: See the Vision     91
Defining the What: Know the Mission     109
Defining the When: Keep the Faith     125
When Things Go Bad (and They Will)     143
Intangibles Drive Tangibles     161
People, Not Profits     163
Decision-Making: More Than a Spreadsheet     181
The 4P Management System     197
Humility Trumps Pride     215
Conclusion     227
Afterword: Ken Blanchard     233
Index     237