Building Cross-Cultural Competence: How to Create Wealth from Conflicting Values »

In today's global economy, cross-cultural competence has become an essential skill for the business manager. The authors of this insightful book draw on extensive experience in international business to offer practical advice on dealing with culture shock and turning it to business advantage. With an array of clear examples, they demonstrate how a manager who can integrate rather than polarize different cultural values makes much better business decisions.

Introduction
1. Universalism- Particularism: The Dilemma
2. Reconciling Universalism and Particularism: Stories and Cases
3. Individualism-Communitarianism: The Dilemma
4. Reconciling Individualism and Communitarianism: Stories and Cases
5. Specificity- Diffuseness: The Dilemma
6. Reconciling Specificity with Diffuseness: Stories and Cases
7. Achieved-Ascribed Status: The Dilemma
8. Reconciling Achieved with Ascribed Status: Stories and Cases tog
9. Inner Direction versus Outer Direction: The Dilemma
10. Reconciling Inner and Outer Direction: Stories and Cases
11. Sequential and Synchronous Time: The Dilemma
12. Reconciling Sequential with Synchronous Time: Stories and Cases
Appendix 1. Dilemma Theory and Its Origins
Appendix 2. Exercises in Reconciliation
Appendix 3. Measuring Transcultural Competence: Old and New Questionnaires
Appendix 4. The Space Between Dimensions