Becoming a Successful Manager » (Updated)

About the Authors

J. Robert Parkinson, Ph.D., serves on the faculty at Northwestern University. He is a consultant, trainer, and coach specializing in effective communications for major corporations, professional associations, and government agencies. He has hosted several radio programs and conducts seminars and personal coaching/counseling sessions in relationship building, management practices, and communication techniques.

Gary Grossman is the founder and CEO of Venn Strategy Group, which helps companies measure and manage strategy. He is an international consultant and trainer with expertise in using business intelligence and technology to build an integrated performance management culture. His clients have included several well known companies including Coca-Cola, Epson, and Avery Dennison.

About the Authors

J. Robert Parkinson, Ph.D., serves on the faculty at Northwestern University. He is a consultant, trainer, and coach specializing in effective communications for major corporations, professional associations, and government agencies. He has hosted several radio programs and conducts seminars and personal coaching/counseling sessions in relationship building, management practices, and communication techniques.

Gary Grossman is the founder and CEO of Venn Strategy Group, which helps companies measure and manage strategy. He is an international consultant and trainer with expertise in using business intelligence and technology to build an integrated performance management culture. His clients have included several well known companies including Coca-Cola, Epson, and Avery Dennison.

About the Authors Gary Grossman is the founder and CEO of Venn Strategy Group, which helps companies measure and manage strategy. He is an international consultant and trainer with expertise in using business intelligence and technology to build an integrated performance management culture. His clients have included several well known companies including Coca-Cola, Epson, and Avery Dennison. Jack H. Grossman, Ph.D., was a psychologist, management consultant, and professor emeritus at DePaul University's Kellstadt Graduate School of Business. J. Robert Parkinson, Ph.D., serves on the faculty at Northwestern University. He is a consultant, trainer, and coach specializing in effective communications for major corporations, professional associations, and government agencies. He has hosted several radio programs and conducts seminars and personal coaching/counseling sessions in relationship building, management practices, and communication techniques.

Acknowledgments

A Note from the Authors

Part I: Knowing the Territory 1

1 What is a Professional Manager? 3

2 Defining Your Role 15

3 The Staff Mosaic-Working Together 23

4 Understanding Each Person in Your Department 39

5 Clarifying What You and Your Employees Have in Common 47

Part II: Establishing a Solid Departmental Foundation 53

6 Adopting Positive and Productive Attitudes 57

7 Perpetuating a Problem-Solving Culture 69

8 Listening-Really Listen and You Will Hear More than Words 87

9 Mastering the Art of Asking Questions 103

10 Eliminating Weeds from Your Departmental Garden 117

11 Giving the Gift of Constructive Criticism 127

Part III: Building on Your Foundation 135

12 Hiring the Right People 139

13 Conducting Meaningful Performance Reviews 149

14 Delegating Effectively and Empowering Employees to Take Risks 159

15 Mastering Productive Meetings is as Easy as PIE 171

16 Resolving Conflicts 185

17 Handling Harassment 195

18 Moving Forward 203

Appendix 207

Index 213